Randy Izqueirdo
Administrador
Buford,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Gerente De Ventas
Mediconect Health
Caracas, Distrito Capital
02.2016 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
Ejecutivo Comercial
Banesco Seguros
Caracas, Distrito Capital
08.2005 - 03.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
Education
Licenciado En Administracion - Administracion
Universidad Alejandro De Humboldt
CaracsTecnico Superior En Administracion Presupuesto - Administracion
Colegio Universitario De Caracas
CaracasBachiller En Contabilidad
Unidad Educativa Edoardo Crema
CaracasSkills
- Flexible and Adaptable
- Flexible & Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Active Listening
- Decision Making
- Responsible
- Responding to Difficult Customers
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Customer Account Management
- Issue and Complaint Resolution
- Customer Service and Assistance
- Inbound and Outbound Calling
- Complaint Response
Timeline
Gerente De Ventas
Mediconect Health
02.2016 - 06.2018
Ejecutivo Comercial
Banesco Seguros
08.2005 - 03.2015
Licenciado En Administracion - Administracion
Universidad Alejandro De Humboldt
Tecnico Superior En Administracion Presupuesto - Administracion
Colegio Universitario De Caracas
Bachiller En Contabilidad
Unidad Educativa Edoardo Crema
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