Randy Jaggassar
Howell
Summary
Dynamic Senior Project Management Officer with extensive experience at Careismatic Brands, excelling in Agile methodologies and stakeholder engagement. Proven track record of optimizing processes and delivering complex projects, including successful system upgrades. Adept at risk management and fostering team collaboration to achieve strategic business goals.
Overview
10
10
years of professional experience
Work History
Senior Project Management Officer
Careismatic Brands
Sherman Oaks
07.2023 - Current
- Initial build-out/implementation of the Project Management Office to include Infrastructure, Governance and Process Standardization
- Displayed autonomy by planning and executing system/software upgrades and new Product implementations along with the Software Development Team
- Created a project charter, project scope statement, and project management plan using standard SDLC Agile (Jira) and Waterfall methods
- Ensure successful integration across multiple functional workstreams within the business through Stakeholder Communication, Quality Assurance (UAT, End User Testing), Validating the Implementation and Super User Training to warrant consistency of the deliverables
- Reported directly to the Chief Information Officer with weekly project statuses and Steering Committee updates – managing 3 to 4 Medium to Large projects simultaneously
- Organized daily & weekly operations meetings with the Vendor, IT Team & Internal Business Teams
- Prioritized and documented project issues by attending change control meetings ensuring relevant issues are identified and the fixes were added to the new implementation of the system (in Dev/Staging Environments)
- Responsible for delivering outcomes tied to business values with focus on optimization of end-to-end processes and user experience
- Successfully Implemented/Upgraded the following systems for Careismatic Brands: inRiver PIM Implementation, Ring Central Telecom Integration, Medelita Product Migration, SAGE/GetPaid Finance Application Upgrade, Salesforce CRM Upgrade, Jesta ERP Upgrade, Klaviyo Marketing Tool Implementation and Logility PLM Upgrade
Senior IT Project Manager
Robertet - Flavors & Ingredients
Mt. Olive
02.2022 - 07.2023
- Managed the Integration of newly acquired company in Canada to Robertet Platform – SDLC / Waterfall Environment
- Delivered on 3 to 4 mid-size projects in parallel to 6 smaller enhancement projects
- Developed RFP’s for acquiring 3rd Party Administrators – Vendor Management
- Performed and Documented the As Is Processes for each Work Stream as an Integration Discovery process
- Lead the Network and Infrastructure Project Integration – Brought Resources into New Domain and Hardware
- Successfully Integrated companies Financial Modules (AP, AR, & GL) into new a new Application – Oracle EBS
- Defined Project Scope, Objectives and Charter – established Project Teams and Kick-Off’s
- Facilitated Weekly Meetings with Stakeholders and Project Team to promote project status reporting and project alignment
- Coordinated the Build-Out of Microsoft Teams Conference rooms
- Managed Risks and Issues to create a Mitigation strategy with the development team
- Acted as a Liaison between IT Developers and Senior Business Management to facilitate Communication and achieve Business Goals
Project Manager, Communications Operations Developer
Estee Lauder Company ELC
New York
05.2021 - 02.2022
- Managed daily project activities for a Quality Assurance Assessment/Global Data Integration Project in EMEA using the Agile Methodology
- Project included data integration for all EMEA Regions having Estee Lauder product markets (Clinique, Bobbi Brown, MAC)
- Supervised project developers and test team personnel and tracked all deliverables
- Communicated to the development team and worked multiple tickets/tasks within Epics using Jira and Confluence
- Drive implementation of best agile practices: dynamic team collaboration, informative metrics, lean development, continuous improvement
- Responsible for Resource Management and QA Test Management of corporate web-based applications
- Drove the development of a Quality Assurance collaborative program that defined the interaction requirements from Project Definition through Deployment
- Managed System Integration and System QA Test Phases with on-shore and off-shore teams
Project Manager II, Enterprise Project Management Office
Burlington Stores
Burlington
07.2020 - 05.2021
- Managed multiple projects with and without IT components. Ranging from $400k to $2.3 million, ensuring smooth completion of Project tasks.
- Project Included BPlanner nationwide systems upgrade and a Navigation and Design Store Upgrade
- Actively direct and manage the project lifecycle from project kick-off through development, deployment, User Acceptance Testing and Support Planning
- Sent out weekly status reports to stakeholders and Steering Committee members
- Worked with Procurement team to develop 3rd party RFP’s and SOW’s
- Tracked project success and deliverables through Project Planning and weekly team meetings with the various lines of business
- Worked to create and following Project Governance and Document Repository
- Worked with IT teams to develop Deployment Plans and IT Testing Schedules for the initial Project Pilot
- Find and work to remove development and project roadblocks
- Created and followed Project Charter/Business Case to ensure in scope development of deliverables and understand Scope Creep
Project Manager, Enterprise Project Management Office
SELECTIVE INSURANCE COMPANY
Branchville
05.2019 - 05.2020
- Implemented systems upgrade projects to add efficiency to our underwriting department by enabling a quicker quoting process
- Manage multiple concurrent technology/business projects through multiple project lifecycles from inception through fulfillment in a hybrid environment using both Waterfall and Agile methodologies (Scrum Master)
- Experienced in Microsoft Word, Excel, Power Point, Visio, and Project
- Provide ongoing project analysis and performance reporting/resource forecasting metrics to track project adoption/effort throughout the enterprise
- Validate financial forecasts and provide on-going reconciliation of resources and other related project expenditures
- Develop/maintain full scale project plans with detailed tasks ensuring clear lines of accountability
- Interface with Project Stakeholders, Acceptors, and Sponsors to understand their needs and secure appropriate project buy-in/sign-off throughout Life Cycle (SDLC & PMLC)
- Drive execution of project plans constantly monitoring and reporting on progress/status to all stakeholders including executives
- Identify, track, and facilitate closure of risks and issues, as well as monitor project financial health escalating issues and variances to budget for perspective lines of business
- Facilitated the integration of business enhancement projects in a Waterfall and Scrum Master capacity working in Jira and Confluence
- Identify, track, and mitigate/escalate project issues and/or risks
- Ensure alignment of project development to initial business case providing consistency and on time deliverables
- Responsible for tracking delivery of key project milestones and recommending change requests to facilitate project enhancements
- Participate in capturing lessons learned and best practices for all EPMO and future project activities
IT Project Manager
YORK RISK SERVICES
Parsippany
10.2018 - 05.2019
- Project included implementation of a Twilio texting tool and nationwide enterprise system assessment optimization
- Project consultant for provider of insurance, risk management, alternative risk, administration and claims management solutions.
- Work with IT and Business teams on technical implementations and process optimization.
- Developed project plans, and business cases pre and post project inception
- Responsible for project tracking, budgets, and schedules
- Implemented project time studies with outside vendors in agreement with project SOW
- Managed a document handling process optimization initiative implementing new streamlined workflows and processes
- Create project charters defining purpose, clear roles, milestones, budgets, and measures of project success
Global IT PMO Project Manager
AMERICAN INTERNATIONAL GROUP
New York
09.2015 - 06.2018
- Complete build-out of the IT Project Management Office, including project governance, taxonomy, and delivery process
- Establish and maintain relationships with various vendors to recruit the best talent available
- Travel to various locations to pre-screen potential candidates and access skill sets
- Manage all onboarding logistics and processes, including locations and equipment allocation
- Oversaw the deployment of a global time tracking system, a tool to better maintain cost efficiency and track effort for the firm
- Aided in implementing the Global Cost Transparency Solution as well as the Portfolio Lead for the Chief Technology Office
- Worked within the Global IT PMO/ EPMO to define the Program/Project Taxonomy for AIG
- Reviewed/tracked project timelines, deliverables, and project statuses through Project Plans/Roadmaps in order to promptly modify schedules and or milestone timelines as required
- Communicate out-of-scope activities to client and project team and how to mitigate risks and issues
- Facilitated regular team meetings with project team to review project status; communicated project challenges, scope changes, and timelines
- Led a project simplification initiative to clean up 500 open projects in our Technology Services organization that were not valid or never completed
- Embedded lead and liaison for the Technology Management Office/Enterprise Project Management Office, working with various BU’s to create roadmaps, track and baseline milestones (Corporate Systems, IT Corporate Operating Office and Commercial General Insurance)
- Proficient in working with Micro Soft tools in customizing reports, developing decks, and workflow charts. Microsoft Office 365, Excel, Power Point and Project.
Education
CSM: Certified Scrum Master -
SCRUM ALLIANCE INSTITUTE #940173
01.2018
PMP: Certified Project Management -
PROJECT MANAGEMENT TECHNICAL INSTITUTE #1791122
01.2015
Bachelor's Degree in Applied Science -
JOHNSON & WALES UNIVERSITY
Providence, RI01.1995
Skills
- Project management
- Agile methodologies
- User acceptance testing
- Software development life cycle
- Vendor management
- Stakeholder engagement
- Risk management
- Resource allocation
- Financial forecasting
- Process optimization
- Effective communication
- Team leadership
- Time management
- Conflict resolution
- Information technology management
- Problem solving
- Team collaboration
- Project lifecycle management
- Microsoft Project
- Project scheduling
- Stakeholder relations
- Time management abilities
- Budget control
- Gantt charts
- Change management
- IT project management
- Business case development
- Problem-solving abilities
Qualifications - Operations Expertise
- Direct operations and management functions, establishing a well-organized, resourceful working environment
- Control core business and development functions, including quality control and financial/budgetary management
- Skilled at prioritizing pending issues of day-to-day activities for staff and determining agenda to be executed
- Responsible for constantly improving policies and procedures to ensure productive and efficient workflow
- Forge strong standing relationships with professional service providers, manufacturers, and vendors
- Construct budgets and negotiate vendor payment timelines for execution of projects and special events
- Research and implement the most cost and time effective new technologies to improve present methods
- Knowledgeable in both Waterfall and Agile methodologies in use throughout project – Certified Scrum Master
- Expert at coordinating and managing multiple project lifecycles from inception through fulfillment, tracking project deliverables & milestones
- Manage daily activities, implementing strategic programs and planning initiatives to ensure timely and successful completion of all projects
- Adept at supervising and assessing workflow, ensuring projects stick to given timelines and budgetary requirements
- Perform extensive quality control, ensuring projects stick to set plans; analyze issues, develop solutions, and modify operations as needed
- Skillful at detecting and preventing any issue that may arise, as well as troubleshooting problems at all levels
- Negotiate cost estimates with upper-level management, detailing consumption concerns and developing cost-effective options and solutions
Timeline
Senior Project Management Officer
Careismatic Brands
07.2023 - Current
Senior IT Project Manager
Robertet - Flavors & Ingredients
02.2022 - 07.2023
Project Manager, Communications Operations Developer
Estee Lauder Company ELC
05.2021 - 02.2022
Project Manager II, Enterprise Project Management Office
Burlington Stores
07.2020 - 05.2021
Project Manager, Enterprise Project Management Office
SELECTIVE INSURANCE COMPANY
05.2019 - 05.2020
IT Project Manager
YORK RISK SERVICES
10.2018 - 05.2019
Global IT PMO Project Manager
AMERICAN INTERNATIONAL GROUP
09.2015 - 06.2018
CSM: Certified Scrum Master -
SCRUM ALLIANCE INSTITUTE #940173
PMP: Certified Project Management -
PROJECT MANAGEMENT TECHNICAL INSTITUTE #1791122
Bachelor's Degree in Applied Science -
JOHNSON & WALES UNIVERSITY