Randy Jerez

• Supervise and Assist with extracting surveillance video from DVR
• Preserve the data structure of social media and cellular phone data
• Provide Technical Support and Resources for Attorneys on Trial
• Consulted attorneys as a technical advisor for legal issues related to cases

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly
  service.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and
  implement solutions.
• Conducted comprehensive research and data analysis to support strategic planning and
  informed decision-making.Coordinated inventory supplies and equipment to maximize team productivity
• Evaluated and adopted new technologies to address changing industry needs

• Documented repair processes and helped streamline procedures for future technical support actions.
• Updated software versions with patches and new installations to close security loopholes and protect users.
• Coordinated with vendors for warranty and non-warranty hardware repairs and replacements.
• Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
• Participated in IT projects, contributing to the successful rollout of technology initiatives.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Updated and patched systems regularly, maintaining compliance with IT security standards.
• Troubleshot and resolved hardware, software, and network issues, reducing downtime.
  Diagnosed and resolved technical issues for clients promptly, ensuring minimal downtime.

• Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
• Configured routers, switches, firewalls, and other hardware to deploy and manage LAN, WAN, and wireless networks.
• Implemented, tested, validated, and maintained networking services according to solution designs.
• Coordinated with vendors and service providers to ensure timely delivery and setup of network equipment and services.
• Performed preventive maintenance of networking hardware and related software.
• Participated in disaster recovery planning, implementation, and testing to ensure business continuity.
  

• Utilized a handheld device to update work order status.
• Serviced and repaired designated equipment to meet company standards and specifications.
• Met and exceeded customer demands through responsive and accurate on-site maintenance.
• Participated in training sessions to stay updated with industry standards and technologies.
• Interpreted technical manuals and schematics to facilitate equipment installation and maintenance.