Randy Johnson

• Managed furniture manufacturing facility of 3.9 million square feet on 600 acres, with over 500 desktop computers, 200 laptops and 150 laser and label printers, Also managed another RTA manufacturing facility of 550 thousand feet and office building of 120 users.
• Manage work q, prioritize, and delegating task on daily operations using cherwell which increased on time ticket closures and tasks done right first time. Shared tangible team results with management,
• Monitored team performance of 5 endpoint analysts., adhered to service level agreements (SLAs) and provided detailed job training.
• Overseen ordering of computer related equipment and approval to insuring correct item got ordered.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
• Maintained effective customer service by responding to service requests quickly to increase overall resolution of customer issues.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
• Monitored safety compliance to maintain strict standards and protect team members from harm.

• Company scanner trainer for manufacturing and shipping personnel. Instructing users how to use scanner to perform their jobs, which increase their efficiency and improved miss shipments.
• Desktop analyst.
• RPG programmer analyst
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Incorporated database technologies such as relational databases, SQL and RPG into coding projects.
• Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
• Designed intuitive graphical user interfaces using knowledge of serial communications and database design to improve user experience.
• Coordinated technical requirements for projects with internal and external stakeholders.
• Stress-tested server code to validate code changes.
• Completed device and component installation and maintenance activities.
• Wrote and implemented RPG scripts to enhance user experience and integrated scripts with CMS.
• Updated documentation with project deviations to capture changes.
• Designed custom dashboards and reporting interfaces for RPG software used in handheld scanners and AS400 terminals.

I started my 20 year career in the U. S. Army as a wheel and track mechanic. About 18 months into my service I was promoted to shop forman working as a SGT E5 while being a PFC E3. I earned the rank of SGT 5 and moved to Fort Riley Kansas where I was stationed from 1977-1981 where I was the shop foreman (Motor Sergeant) where I held the job of an E6 while an E5. Moving to Schweinfurt in 1981 I was a Headquarters Company Motor Sergeant held the job as an SFC E7 while an E5 for 4 months then moved into Alpha Company made the rank of E6 where I was the Assistant Motor Sergeant and then was promoted to Team Chief E7 position. I received a change of station in 1984 and moved to Fort Knox Kentucky. I earned the rank of SFC E7 and was an M1 Abrams Tank Instructor. In November of 1988 I entered the Warrant Officer Academy and completed the training and was promoted to Warrant Officer. From May 1989 till June of 1991 I was a Maintenance Chief CW2. From 1991-1993 I was the Maintenance Chief where I completed the duties of a CW3 where I was responsible for a company of 14 Bradley Fighting Vehicle's and a company of 14 M1 tanks that were used for training in 3rd ID. From 1993 -I995 I returned to Fort Stewart Georgia where I held a Caption slot class 9 Officer (Vehicle Parts) while a CW2 in a main support battalion. I remained in this position until my retirement from the U. S. Army. My responsibilities in these various positions include the following:

• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Troubleshot equipment breakdowns and performed preventive maintenance.
• Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
• Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Completed full vehicle inspections to check for leaks, damage or other issues of concern.
• Replaced damaged, missing or defective parts with new and refurbished components.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Analyzed and located malfunctions in brakes, motors, switches and control systems.
• Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
• Maintained accurate records of time and materials required to perform repairs and service.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
• Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
• Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
• Tested newly installed equipment to determine proper functionality and compliance with regulations.
• Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
• Delegated jobs to subordinates and monitored quality of work.
• Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
• Reviewed technical documentation to complete equipment maintenance and repair