Randy Johnson
Moreno Valley,CA
Summary
Talented Warehouse supervisor offering 7 years of leadership and expertise in overseeing training and performance of 50+ employees. Accomplished in maintaining smooth warehouse operations through accurate recordkeeping, logistics management, planning and inter-departmental communications. Successful in remaining informed of customer demand and sales forecasts to maintain appropriate amount of product inventory.
Overview
20
20
years of professional experience
Work History
Operations Planner
DP World Logistics
Perris, CA
12.2022 - Current
- Compiled data on spreadsheets to devise forecasts for production planning by gathering input from production staff and leaders.
- Managed movement of materials and product through production.
- Used daily system logs to document production information, discussing issues with management.
- Distributed work orders to departments.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Directed complex business transformation projects, work plan development, product development and support, customer training and user experience.
Vocational Trainer
Exceed
Riverside, CA
03.2021 - Current
- Advocated for needs of adults with disabilities.
- Recruited, trained and supervised volunteer advocates to support mission.
- Attended and coordinated interviews or case reviews to manage caseload.
- Used meetings to help clients prioritize actions and establish short- and long-term goals
Outbound Team Leader
Essendant Inc.
Perris Ca, CA
12.2017 - 11.2022
- Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Used daily production sheets or work tickets to accurately record quantity of units handled and moved.
- Scanned products to provide accurate tracking using warehouse management system.
Asset Management Specialist
Riverside county DPSS
Riverside, CA
12.2016 - 12.2017
- Used daily production sheets or work tickets to accurately record quantity of units handled and moved.
- Protected company inventory with well-organized and secure storage areas.
- Used computer and company software to enter shipment and inventory records.
- Prepared parcels for mailing using packaging quality standards.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Responded to job-related inquiries from supervisor quickly and professionally to provide updates on anticipated task completion times.
- Completed daily document logs to track shipments and inventory.
Supervisor
Amazon
Moreno Valley, CA
10.2012 - 10.2016
- Complied with company policies, objectives and communication goals.
- Established and enforced clear goals to keep employees working collaboratively.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Provided ongoing training to address staff needs.
- Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation to avoid mishaps.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Customer Service
Army Air Force Excange Service
Moreno Valley, CA
05.2006 - 06.2013
- Recommended optimal merchandise based on customer needs and desires.
- Educated customers on product and service offerings.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Recognized by management for providing exceptional customer service.
Customer Service Representative
ExchangeLowes Home Improvement
Riverside, CA
06.2004 - 08.2004
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
Education
High School Diploma -
Valley View High School
Moreno Valley, CA06.2004
Skills
- Compelling leadership skills
- Supervisory experience
- Team management
- MS Office
- Retail Experience
- Experience Leading A Team
- Materials management experience
- Inventory replenishment
- Customer service
- Inventory management
- Process Improvements
- Workload Planning
- New employee training
- Training coordination
Timeline
Operations Planner
DP World Logistics
12.2022 - Current
Vocational Trainer
Exceed
03.2021 - Current
Outbound Team Leader
Essendant Inc.
12.2017 - 11.2022
Asset Management Specialist
Riverside county DPSS
12.2016 - 12.2017
Supervisor
Amazon
10.2012 - 10.2016
Customer Service
Army Air Force Excange Service
05.2006 - 06.2013
Customer Service Representative
ExchangeLowes Home Improvement
06.2004 - 08.2004
High School Diploma -
Valley View High School
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