Randy Jones
The Wendy's Company
Mechanicsburg,OH
9
years of professional experience
Dynamic Customer Care Advocate with proven expertise at The Wendy's Company, excelling in complaint handling and technical troubleshooting. Leveraging strong active listening skills, I consistently resolve customer issues, enhancing satisfaction and loyalty. Experienced in deli management and meat cutting, I bring a results-driven approach to every challenge.
Work History
Customer Care Advocate
5 Years 2 MonthsI assisted customers with app issues restaurant issues order issues and experience issues through email web case live chat texting and phone platforms.
Meat Cutter
1 Year 2 MonthsI cut various cuts and types of meat assisted customers was shift manager for a while did books and order register and deli
Education
Bachelor of Arts - Christian Studies
Skills
I have computer remote working experience customer Care experience
register deli management and meat cutting experience. As well as construction janitorial
and farm animal experience. I have a degree for ministry.
Active learning
Call center experience
Complaint handling
Customer service
Active listening
Problem resolution
Email communication
Phone etiquette
First call resolution
Technical troubleshooting
Timeline
Customer Care Advocate
The Wendy's Company
08.2020 - 10.2025Read More
Meat Cutter
Steves Market and Deli
03.2017 - 05.2018Read More
Grand Canyon University
Bachelor of Arts from Christian Studies
Read More