RANDY JOOST
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial success with over 12+ years in the HVAC industry. Friendly, adaptable and decisive professional with remarkable leadership and program management skills.
Overview
18
18
years of professional experience
Work History
Branch Manager/Assistant Manager
Robinson Supply
02.2020 - Current
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain career advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Compiled financial data to comply with budget.
- Worked to obtain branch to become Audit ready
Inside Sales Representative
Robinson Supply
03.2019 - 02.2020
- Answered customers' HVAC questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections to appease the customer
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Built relationships with customers to promote long term business growth.
HVAC Technician
CARJON Air Conditioning & Heating
04.2011 - 03.2019
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Traveled to job sites for both scheduled and emergency appointments.
- Filled out detailed work orders for each job completed.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
- Managed multiple crews to accomplish and accommodate customer satisfaction.
Professional Mover
United Van Lines
06.2009 - 04.2012
- Operated with safety and skill to avoid accidents and delays.
- Loaded and unloaded trucks with customer household possessions
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Completed jobs by loading boxes and large items, unloading trucks, and cleaning job sites.
- Wrote detailed checklists to streamline job site walkthrough and maintain customer satisfaction.
- Communicated with customers courteously and professionally to drive satisfaction.
- Overseen a minimum of 2 crews of an average of 3 people per crew.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
HVAC Helper
Mercury Tec
06.2008 - 06.2009
- Installed components to improve HVAC system performance.
- Worked as an apprentice and shadowed a licensed technician to further my knowledge and skill set.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Operated variety of power tools and hand tools.
- Followed safety protocols on job sites.
- Cleared work sites of hazardous items.
Furniture Mover
Paul Arpin Van Lines
06.2005 - 06.2008
- Moved furniture and boxes using utility dolly and truck ramp.
- Strapped items down over protective padding to secure throughout transportation.
- Followed safety protocols to prevent accidents and injuries.
- Arranged items at destination according to customer requests and instructions.
- Communicated with customers courteously and professionally to drive satisfaction.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
Education
HVAC 1st Year Apprenticeship - HVAC Apprenticeship
New England Tech/RSES Program
Warwick, RIHVAC 2nd Year Apprenticeship - HVAC Apprenticeship
Rhode Island Construction Training Academy
Pawtucket, RIHigh School Diploma -
Pilgrim High School
Warwick, RI06.2005
Skills
- Staff Management
- Team Building & Development
- Employee Scheduling
- Audit Preparation
- Employee Performance Reviews
- Recruit Well-Qualified Staff
- HVAC/R Install & Servicing
- Strong Relationships
- Ability to Motivate Others
Timeline
Branch Manager/Assistant Manager
Robinson Supply
02.2020 - Current
Inside Sales Representative
Robinson Supply
03.2019 - 02.2020
HVAC Technician
CARJON Air Conditioning & Heating
04.2011 - 03.2019
Professional Mover
United Van Lines
06.2009 - 04.2012
HVAC Helper
Mercury Tec
06.2008 - 06.2009
Furniture Mover
Paul Arpin Van Lines
06.2005 - 06.2008
HVAC 1st Year Apprenticeship - HVAC Apprenticeship
New England Tech/RSES Program
HVAC 2nd Year Apprenticeship - HVAC Apprenticeship
Rhode Island Construction Training Academy
High School Diploma -
Pilgrim High School
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