Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

RANDY J. RHODES JR.

Bessemer

Summary

Dedicated professional with a strong commitment to public service through ministry and hard work. Proven ability to utilize interpersonal skills, time management, and problem-solving to deliver exceptional care and counseling to bereavement clients. Seeking a full-time position that presents professional challenges and opportunities for growth within ProHealth.

Overview

3
3
years of professional experience

Work History

Assistant Operations Manager

Clear
Birmingham
11.2023 - Current
  • Spend 80% of time on the floor in a customer-facing environment at the airport
  • Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
  • Monitor & drive security, service & sales on each shift
  • Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations
  • Coach, mentor, and train the team to meet sales and customer service goals and standards
  • Oversee asset control & devices - understand how our technology works & be able to troubleshoot when necessary
  • Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
  • Manage incident prevention and responses
  • Attend station management team meetings

Front Desk

Hyatt Place
Hoover
04.2023 - 11.2024
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins and all check outs and Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Handle overbooked or walked in guests and, accept and record wake-up call requests.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report, report discrepancies to Manager.

Front Desk

Hampton Inn 280
Birmingham
03.2022 - 04.2023
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins and all check outs and Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Handle overbooked or walked in guests and, accept and record wake-up call requests.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report, report discrepancies to Manager.

Education

Master of Divinity -

INTERDENOMINATIONAL THEOLOGICAL CENTER
Atlanta, Georgia
01.2017

Bachelor of Arts - Religion

ALLEN UNIVERSITY
Columbia, South Carolina
01.2013

High School Diploma -

CALHOUN HIGH SCHOOL
St. Matthew, South Carolina
01.2008

Skills

  • Valid driver’s license
  • Security procedures
  • Customer relations
  • Team supervision
  • Policy compliance
  • Technology troubleshooting
  • Team collaboration
  • Flexible availability
  • Organizational skills
  • Software proficiency
  • Diversity experience
  • Integrity and trustworthiness
  • Punctuality
  • Microsoft Office expertise
  • Multitasking skills
  • Customer service excellence
  • Time management

Reference

  • Breanna Weather breanna.weathers@hotmail.com 803-220-5984
  • Reverend Dante Kenly dantekenly@yahoo.com 803-317-8009
  • Jospehine Rumph josephinerumph@yahoo.com 205-616-7677

Timeline

Assistant Operations Manager

Clear
11.2023 - Current

Front Desk

Hyatt Place
04.2023 - 11.2024

Front Desk

Hampton Inn 280
03.2022 - 04.2023

Master of Divinity -

INTERDENOMINATIONAL THEOLOGICAL CENTER

Bachelor of Arts - Religion

ALLEN UNIVERSITY

High School Diploma -

CALHOUN HIGH SCHOOL

Similar Profiles

CREATE PROFILE