Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
RANDY WANDELL

RANDY WANDELL

Ephrata,PA

Summary

Senior executive leader with track record of driving strategic initiatives and delivering impactful results. Adept at fostering team collaboration and navigating complex organizational challenges. Skilled in strategic planning, financial management, and operations oversight. Valued for reliability, adaptability, and results-oriented approach.

Overview

44
44
years of professional experience
14
14

Certifications

Work History

Senior Vice President of Delivery Operations

EMS Consulting
09.2022 - Current
  • Lead and refine delivery operations across U.S. and nearshore teams, establishing efficient frameworks that support scalability, consistency, and strategic alignment.
  • Implemented data-driven resource management strategies, achieving a sustained utilization rate of 80% and enhancing team efficiency and project outcomes.
  • Oversee financial governance of high-value project portfolios, maintaining rigorous budget control and securing a 55%+ As-Delivered margin across all engagements.
  • Cultivate and strengthen executive-level client and partner relationships, facilitating negotiations and resolving issues to maintain high satisfaction ratings.
  • Drive successful project execution from initiation through delivery, ensuring timelines, budgets, and outcomes remain tightly aligned with client expectations and organizational priorities.
  • Spearhead the optimization of delivery frameworks, enhancing operational scalability and achieving consistent project delivery that exceeded client expectations.

Executive IT Architect

IBM
02.2022 - 10.2022
  • Spearheaded the seamless integration of cutting-edge IT architecture with business objectives, driving transformative results across enterprise systems.
  • Revolutionized Salesforce DevOps practices, driving substantial improvements in deployment reliability while fostering a culture of collaboration and operational excellence across teams.
  • Directed the adoption of sophisticated DevOps methodologies, optimizing development workflows and ensuring the consistent delivery of high-caliber solutions across technical teams.
  • Exercised visionary leadership over diverse, cross-functional teams, providing expert guidance and strategic oversight to achieve seamless project execution and exceptional outcomes.
  • Played an instrumental role in architecting IBM’s Salesforce DevOps practice, influencing key operational strategies that maximized service delivery efficiency and significantly maximized client satisfaction.

Director - Technical Architecture

7Summits
03.2019 - 02.2022
  • Led transformative cross-functional projects, aligning team efforts with strategic business objectives to drive organizational growth and operational excellence.
  • Partnered with executive leadership to proactively identify staffing needs and implement forward-thinking strategies that optimized team performance and supported business priorities.
  • Cultivated a high-performing, collaborative team culture by enhancing onboarding processes and fostering an engaging, supportive environment that empowered employees to thrive.
  • Collaborated with business development teams to refine service delivery, ensuring client expectations were exceeded while expanding opportunities for growth and innovation.
  • Championed the continuous improvement of technical processes, optimizing project execution and clarifying roles to enhance efficiency, accountability, and overall team success.

Director Global Consulting Services

Appirio
07.2017 - 03.2019
  • Elevate team performance and engagement by implementing new onboarding and engagement strategies, promoting a positive team culture, and ensuring clarity in role expectations and responsibilities.
  • Optimized staffing and project execution by collaborating with Consulting Operations to streamline planning and reporting processes, while overseeing project delivery to meet client needs efficiently.
  • Spearheaded growth in service delivery offerings, expanding resources and capabilities, driving project success, and aligning services with evolving client requirements.
  • Fostered long-term client relationships by managing client expectations, ensuring high-quality service delivery, and advocating for continual client satisfaction and referenceability.
  • Defined and communicated accountability for roles, integrating these responsibilities into staffing and project management to ensure clear expectations across teams.

Technical Architect

Appirio
02.2014 - 03.2017
  • Orchestrated the end-to-end architectural design and implementation of bespoke technical solutions, ensuring cohesion with client vision, enterprise frameworks, and long-term scalability.
  • Authored in-depth technical documentation and integration specifications, enabling streamlined development workflows and fostering cross-functional clarity throughout the project lifecycle.
  • Developed and presented architectural artifacts-such as entity relationship diagrams, integration landscapes, and business process models-to align technical teams and stakeholders with solution strategy.
  • Oversaw the delivery and quality assurance of custom-built components, reinforcing engineering standards, performance benchmarks, and project governance.
  • Served as a trusted technical advisor during client engagements, translating complex requirements into pragmatic solutions and enhancing user adoption through targeted enablement and support.

Technical Lead

Appirio
02.2012 - 03.2014

Systems Analyst

First Quality
02.2008 - 02.2012

Consultant

AT&T Mobility
04.2004 - 02.2008

Consultant

PPL Corporation
02.1998 - 04.2004

Manager, Information Systems

Krautkramer Branson
01.1996 - 02.1998

Lead Application Analyst

Alltem Information Systems
03.1992 - 01.1996

Senior Programer Analyst

Woolrich, Inc.
06.1981 - 03.1992

Education

Associate of Science - Computer Science

Pennsylvania College of Technology
05.1981

Skills

  • Agile Project Management

  • Strategic Delivery Operations

  • Technical Architecture and DevOps

  • Cross-Functional Team Leadership

  • Quality Assurance and Testing Automation

  • Financial Oversight and Budget Management

  • Client Relationship Management

  • Mentorship and Talent Development

  • Financial acumen

  • Global Resource and Staffing Strategy

  • Continuous Improvement Initiatives

  • Excellent Communication

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Experience Cloud Consultant
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Strategy Designer
  • Salesforce Certified Business Analyst
  • Salesforce Certified Development Lifecycle and Deployment Architect
  • Salesforce Certified Force.com Developer
  • Copado Certified Fundamentals I
  • Copado Certified Fundamentals II
  • Copado Certified Consultant
  • Copado Robotic Testing Certified
  • MuleSoft Certified Developer - Integration and API Associate

Timeline

Senior Vice President of Delivery Operations

EMS Consulting
09.2022 - Current

Executive IT Architect

IBM
02.2022 - 10.2022

Director - Technical Architecture

7Summits
03.2019 - 02.2022

Director Global Consulting Services

Appirio
07.2017 - 03.2019

Technical Architect

Appirio
02.2014 - 03.2017

Technical Lead

Appirio
02.2012 - 03.2014

Systems Analyst

First Quality
02.2008 - 02.2012

Consultant

AT&T Mobility
04.2004 - 02.2008

Consultant

PPL Corporation
02.1998 - 04.2004

Manager, Information Systems

Krautkramer Branson
01.1996 - 02.1998

Lead Application Analyst

Alltem Information Systems
03.1992 - 01.1996

Senior Programer Analyst

Woolrich, Inc.
06.1981 - 03.1992

Associate of Science - Computer Science

Pennsylvania College of Technology

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