Randy Kenyon
Spring Hill,FL
Summary
Dynamic professional with extensive experience at Safelite Auto Glass, excelling in training evaluation and leadership development. Proven track record in enhancing operational efficiency and customer satisfaction through effective coaching and performance assessment. Adept at implementing quality management systems, fostering a culture of continuous improvement, and driving team success in fast-paced environments.
Overview
36
36
years of professional experience
Work History
District Technical Trainer
Safelite Auto Glass
03.2021 - 01.2024
- Developed and delivered comprehensive training programs for technical staff on auto glass installation techniques.
- Evaluated training effectiveness through participant feedback and performance assessments to enhance learning outcomes.
- Facilitated hands-on workshops, ensuring technicians mastered critical skills and adhered to safety protocols.
- Collaborated with management to identify training needs and align programs with company objectives for operational efficiency.
- Mentored new trainers, sharing best practices to foster a consistent training approach across the organization.
Store Manager
Safelite Auto Glass
03.2019 - 03.2021
- Supervised daily store operations, ensuring adherence to company policies and standards.
- Trained and mentored staff on customer service best practices and sales techniques.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, enhancing product assortment and promotions.
- Developed and executed staff scheduling to maintain optimal coverage during peak hours.
- Resolved customer complaints swiftly, improving overall satisfaction ratings in-store.
- Conducted regular team meetings to foster communication and boost employee morale.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Safelite Auto Glass
05.2017 - 03.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Operations Manager
Safelite Auto Glass
02.2016 - 05.2017
- Streamlined operational processes, enhancing efficiency and reducing cycle times across multiple departments.
- Led cross-functional teams to implement process improvements, fostering collaboration and accountability among staff.
- Developed and maintained standard operating procedures, ensuring compliance with regulatory requirements and industry best practices.
- Analyzed performance metrics to identify areas for improvement, driving continuous operational enhancements and cost reductions.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Quality Manager
Safelite Auto Glass
07.2013 - 01.2016
- Led quality assurance initiatives to enhance product reliability and compliance with industry standards.
- Developed and implemented quality management systems to streamline processes and improve overall efficiency.
- Conducted regular audits and inspections to ensure adherence to quality protocols and regulatory requirements.
- Trained and mentored team members on best practices in quality control and continuous improvement methodologies.
Military Police Officer
Kentucky Army National Guard
04.1997 - 04.2000
- Enforced laws and regulations, ensuring public safety and security during military operations.
- Conducted investigations into incidents, gathering evidence and preparing detailed reports.
- Collaborated with local law enforcement agencies to coordinate joint operations and information sharing.
- Trained junior personnel in tactical procedures, enhancing team efficiency and readiness.
- Monitored and patrolled designated areas, identifying potential threats and responding to emergencies promptly.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
Network Switching System Operator
United States Army
05.1988 - 03.1992
- Operated and monitored network switching systems to ensure optimal performance and reliability.
- Diagnosed and resolved network issues swiftly to minimize downtime and maintain service quality.
- Conducted routine maintenance on switching equipment, enhancing system integrity and performance.
- Collaborated with cross-functional teams to implement upgrades, improving overall network efficiency.
Education
High School Diploma -
Citrus High School
Inverness, FL06-1987
Skills
- Training evaluation
- Adaptability to change
- Assessment skills
- Coaching and mentoring
- Performance assessment
- Strong presentation skills
- Attention to detail
- Problem-solving abilities
- Leadership development
- Problem-solving
- Time management
- Reliability
- Critical thinking
Timeline
District Technical Trainer
Safelite Auto Glass
03.2021 - 01.2024
Store Manager
Safelite Auto Glass
03.2019 - 03.2021
Store Manager
Safelite Auto Glass
05.2017 - 03.2019
Operations Manager
Safelite Auto Glass
02.2016 - 05.2017
Quality Manager
Safelite Auto Glass
07.2013 - 01.2016
Military Police Officer
Kentucky Army National Guard
04.1997 - 04.2000
Network Switching System Operator
United States Army
05.1988 - 03.1992
High School Diploma -
Citrus High School
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