Randy Krause

• Diagnosed and repaired various printer models, including VersaLink C7130, ALtalink 8145, WC7845,WC7225,WC6655, WC3655, Phaser7500, Phaser 6700, and Phaser3610, ensuring optimal performance and reliability.
• Utilize XSM tool to schedule and track routine maintenance to prevent equipment malfunctions and extend printer lifespan.
• Implemented inventory management system and shared it with team members to cut down on overstocking which saves 25% in 2025.
• Reduced downtime for clients by quickly resolving technical issues with printers and related equipment.
• Documented changes and actions in XSM, our computer-based tracking system.
• Collaborated with other technicians to diagnose complex issues, ensuring quick resolutions and minimal disruptions to client operations.
• Leveraged strong communication skills to clearly convey complex information regarding printer functionality, setup, and features to non-technical clients or colleagues.
• Educated end-users on proper usage and care of printers, reducing the frequency of service calls for minor issues.
• Replaced defective components such as Main drives, stepper motors, clutches, solenoids, circuit boards, and scanners according to RAPS (repair analysis procedures) on malfunctioning copier machines.
• Provided Network support for new and existing printers. Configured network (TCP/IP settings), and security settings according to Security standards and provided Print queue information to the print queue support team. Assisted customer installing print queue on their PCs.

• Joined Xerox as machine prep technician in Columbia MD warehouse, assembling machines and accessories. I was tasked with assembling machines and accessories. Soon after that I was training to be a service technician on WC7845, WC 7225, Phaser 6700,7500,3610, While I was training, I contributed to day-to-day operations in the warehouse that included reading work orders and assembling printers according to the configuration stated on the work order. I assembled the following models: V280 press with oversized feeders, Stackers and production booklet maker finishers, C8145 with finisher and WC 7845 with finisher. As part of the Warehouse team I was tasked with creating barcodes using customer data to label incoming Lease returns. After barcoding was done, the machines were placed on pallets and put on racks awaiting return to Vendor. Handled shipping, receiving, and inventory management to support warehouse operations. As a trained technician, I supported other technicians in the field by managing a loaner pool of 30 printers and copies to loan to customers. During my time in the Columbia warehouse I created a system to catalogue and store used parts that are in good condition for technicians to use.
• Operated and maintained advanced printing equipment to ensure optimal functionality.
• Diagnosed and resolved equipment malfunctions, minimizing downtime and enhancing productivity.
• Collaborated with cross-functional teams to streamline workflow processes and improve service delivery.

Production Manager/Owner

• Established strong relationships with vendors and suppliers to gain knowledge to optimize print quality control between input computer systems and output photo processing equipment.
• Streamlined workflow processes and added shifts to meet customer delivery expectations improving project turnaround
• Oversaw daily operations, meeting with employees daily to discuss issues and solutions to improve efficiency.
• Hired trained, and managed a high-performing digital imaging team of employees dedicated to achieving company goals.
• Evaluated industry competition regularly by attending trade shows to maintain a competitive advantage in the marketplace.
• Scheduled employees for shifts, taking into account the number of kids photographed and staffing accordingly.
• As production manager I was responsible for Equipment layout and production line setup of trading cards, bookmarks, magazine covers, mugs, t-shirts, plaques and trophies.