Summary
Overview
Work History
Education
Skills
Timeline
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Randy Lam

Los Angeles,CA

Summary

High-energy employee skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive experiences. Consistently delivers exemplary customer service. Positive attitude coupled with ability to remain calm and composed in busy work settings. Able to handle a high-paced environment. A quick learner who will put in 110% for satisfactory from peers, employers, and customers/patients. Strong collaborative skills to complete task at hand.

Overview

9
9
years of professional experience

Work History

Barista

Love Coffee Bar
Los Angeles, CA
08.2023 - Current
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Host

Raised by Wolves
San Diego, CA
10.2021 - 06.2023
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Professionally communicated with high-end guests on time-limits as well as last calling guests to maintain an efficient guest flow.
  • Answered telephone to provide dining information and take reservations.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Collaborated alongside retail clerk to help sell high-end alcoholic bottles.

Barista Shift Lead

Dutch Bros
Nampa, ID
04.2015 - 08.2021
  • Strong leadership skills to delegate coworkers on certain tasks throughout a shift to keep a clean environment for the next shift.
  • Prepare more than 200 drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Enthusiastically engage customers during busy periods to keep mood light and fun.
  • Able to keep a positive and safe work environment while getting the work done at a reasonable pace.
  • Memorize official and off-menu preparations to serve all customer beverage desires.
  • Listen to customer desires and needs to recommend optimal products.

Education

Bachelor of Science - Pre-Medicine

Northwest Nazarene University
Nampa, ID

High School Diploma -

Nampa Senior High School
Nampa, ID
05.2017

Skills

  • Bilingual in Vietnamese and English
  • Advanced in Word and Excel
  • Quick learner
  • Moves with sense of urgency
  • Mediation
  • Materials handling
  • Recordkeeping
  • Customer service
  • Public speaking
  • Therapeutic communication
  • Money handling
  • Team collaboration
  • Effective customer communication
  • Employee training

Timeline

Barista

Love Coffee Bar
08.2023 - Current

Host

Raised by Wolves
10.2021 - 06.2023

Barista Shift Lead

Dutch Bros
04.2015 - 08.2021

Bachelor of Science - Pre-Medicine

Northwest Nazarene University

High School Diploma -

Nampa Senior High School

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Randy Lam