Randy Lebel
Owens Cross Roads,AL
Summary
Dynamic and customer-oriented professional with extensive experience in relationship management, inside sales, and administrative support. Adept at interacting with clients and patients, explaining complex services, and ensuring satisfaction. Skilled in maintaining databases, handling high-volume calls, and collaborating with teams to achieve operational goals. Looking to leverage my experience in customer service, sales, and healthcare-related environments in the role of Patient Liaison to contribute to a high level of patient satisfaction and care.
Overview
39
39
years of professional experience
4
4
years of post-secondary education
Work History
Consultant
Big Screen Entertainment Group
04.2020 - Current
- Provided leadership and customer service support, ensuring a high level of satisfaction for internal teams and clients
- Built strong relationships with stakeholders, discussing complex matters in a simple and clear manner to ensure alignment with team goals
- Maintained and updated accurate records for each client, ensuring timely follow-ups and maintaining high standards of service
Processor
Wallenius Wilhelmsen Solutions
03.2022 - 08.2023
- Collaborated with teams to ensure customer satisfaction and accurate data entry, ensuring smooth operations
- Managed inbound and outbound communication to update customers on orders and resolve issues
- Ensured that all patient-like records were kept up to date, enhancing communication between departments and clients
Medical Biller/Accounts Receivable Representative
Dialysis Center Inc
03.2019 - 05.2020
- Communicated regularly with patients regarding billing inquiries, treatment plans, and medical services
- Maintained and updated patient records, ensuring timely follow-ups on treatment plans and payments
- Provided excellent phone-based customer service and problem resolution, ensuring a positive experience for patients
Sales Manager
Simi Valley Cycles
06.2015 - 06.2018
- Conducted phone consultations and in-person meetings with customers to discuss service options, ensuring their satisfaction
- Upsold products and services based on customer needs, resulting in a 30% increase in sales
- Maintained customer records, ensuring timely follow-up and excellent service continuity
Financial Advisor
Revolution Financial Management
02.2014 - 06.2018
- Built strong client relationships by identifying and addressing customer needs through consultations and follow-ups
- Conducted numerous phone calls per day, ensuring clients received timely information and updates regarding financial plans
Manager
Big Screen Entertainment Group
05.2009 - 07.2014
- Led a team, ensuring they met operational goals and upheld customer service standards
- Managed client interactions, handled concerns, and ensured customer satisfaction with service delivery
NMCB3
United States Navy
08.1985 - 08.1989
- Demonstrated strong leadership and organizational skills in diverse roles, ensuring smooth operations and task completion
- Adapted quickly to new environments and tasks, ensuring team success in various operational settings
Skills
- Patient Interaction & Consultation
- Inside Sales & Follow-up
- Excellent Communication Skills
- Database Management
- Multitasking & Time Management
- Team Collaboration
- Client rapport
Accomplishments
- Created a company-wide, comprehensive training program for all sales team members.
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop clinic billing and collection tracking spreadsheets.
- Documented and resolved stale collection accounts which led to bringing patient billing into real time.
- Achieved full and current vehicle location and inventory by completing special projects with accuracy and efficiency.
- Achieved 30% increase in revenue by Hosting community events and marketing.
Militaryexperience
United States Navy, NMCB3, 08/85, 08/89, Demonstrated strong leadership and organizational skills in diverse roles, ensuring smooth operations and task completion., Adapted quickly to new environments and tasks, ensuring team success in various operational settings.
Education
High School Diploma -
San Dieguito Union High School
Encinitas, CA 09.1985 - 08.1989
Timeline
Processor
Wallenius Wilhelmsen Solutions
03.2022 - 08.2023
Consultant
Big Screen Entertainment Group
04.2020 - Current
Medical Biller/Accounts Receivable Representative
Dialysis Center Inc
03.2019 - 05.2020
Sales Manager
Simi Valley Cycles
06.2015 - 06.2018
Financial Advisor
Revolution Financial Management
02.2014 - 06.2018
Manager
Big Screen Entertainment Group
05.2009 - 07.2014
High School Diploma -
San Dieguito Union High School
09.1985 - 08.1989
NMCB3
United States Navy
08.1985 - 08.1989
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