Summary
Overview
Work History
Education
Skills
Timeline
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Randy Leonard

Mt. Dora,FL

Summary

Seasoned Senior Operations Manager with over 30 years of progressive leadership experience in logistics, transportation, and final mile delivery. Demonstrated success in optimizing nationwide distribution networks, improving service performance, and reducing operational costs through strategic planning, process improvement, and data-driven decision-making. Expertise in managing large teams, independent contractors, and complex transportation networks while ensuring compliance with DOT and OSHA regulations. Skilled in KPI development, P&L management, customer relationship management, and cross-functional collaboration. Recognized for building high-performing teams, enhancing customer satisfaction, and driving continuous improvement across all areas of logistics operations.

Overview

39
39
years of professional experience

Work History

Senior Operations Manager

Geodis
Orlando, Florida
10.2013 - 04.2025
  • Directed full-scope logistics and transportation operations across a multi-site network, including distribution centers, final mile delivery, and national Control Tower oversight.
  • Managed transportation strategies for high-volume clients such as Home Depot, iFIT, Wayfair, Lowe’s, DHL, and Walt Disney World—ensuring delivery compliance, on-time performance, and customer satisfaction across all markets.
  • Recruited and managed over 60 independent contractors and delivery agents nationwide, including rate negotiations, service area assignments, onboarding, MVR/insurance compliance, and contract execution.
  • Conducted weekly and quarterly business reviews (QBRs) with clients; tracked KPIs, implemented corrective action plans, and consistently improved SLA adherence.
  • Oversaw dispatch operations for scheduled, on-demand, and routed deliveries; ensured optimized routing, proper load distribution, and driver capacity management.
  • Improved transportation network efficiency by standardizing processes, reducing OS&D (Overages, Shortages, and Damages), and enhancing routing profitability.
  • Led warehouse and fleet operations teams with a focus on order fulfillment, inventory control, freight return compliance, and safety/security protocols.
  • Maintained full regulatory compliance with DOT and OSHA standards, achieving zero violations in annual audits and enhancing workplace safety.
  • Monitored operational KPIs and financial performance; managed budgets, reduced unnecessary labor spend, and maintained profitable routing and delivery execution.
  • Developed strong cross-functional relationships with sales, customer service, and procurement teams to support strategic growth and seamless service execution.
  • Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
  • Spearheaded process improvements to reduce errors and increase overall quality in operations management.
  • Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
  • Implemented data-driven decision making to inform business strategies and drive operational excellence.
  • Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
  • Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
  • Oversaw staff and sub-contractor performance review assessments.
  • Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
  • Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
  • Established strong relationships with key stakeholders, ensuring alignment of operations with overall business objectives.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative ideas from all levels of organization.
  • Optimized company's distribution network, resulting in faster delivery times and improved customer satisfaction.
  • Implemented customer feedback loop to gather insights and inform operational improvements, leading to enhanced service offerings.
  • Trained and guided team members to maintain high productivity and performance metrics.

Operations Manager – Central/North South Florida

Manko Delivery Systems, Inc.
Orlando, Florida
06.2013 - 09.2013
  • Managed full logistics operations across hub-and-spoke ground freight distribution, final mile delivery, integrated air cargo, and cross-dock networks servicing South Florida, Tampa, and Miami markets.
  • Held complete P&L responsibility, using KPI tracking and performance analytics to ensure financial health and maintain high customer satisfaction levels.
  • Led the development and rollout of optimized offloading procedures, reducing freight claims by 90% and improving handling efficiency across the operation.
  • Restructured staffing models to reduce overtime by 70%, aligning labor resources with demand while maintaining productivity and service commitments.
  • Implemented advanced tracking technology and route optimization tools, resulting in improved driver accountability, routing efficiency, and service reliability.
  • Directed a 15-person team of direct employees and a network of independent contractors, overseeing all aspects of recruitment, onboarding, training, and performance management.
  • Developed and standardized operational training materials focused on dock safety, efficient route execution, and cost-saving delivery procedures.
  • Conducted operational audits and logistics assessments to identify dock and routing improvements, introducing new methods that enhanced delivery efficiency and reduced costs.
  • Ensured compliance with all safety and transportation regulations, including DOT, OSHA, and company-specific protocols for secure and efficient freight movement.
  • Managed white glove delivery services and time-critical courier operations, including both scheduled and on-demand routing for high-value clients.
  • Oversaw the closure and service transition of the Orlando facility with zero disruption to customer commitments or delivery SLAs.

Area Manager – Central Florida/Gainesville, FL

Courier Express
Orlando, Florida
04.2010 - 06.2013
  • Directed regional logistics operations across multiple sites, ensuring performance, service levels, and operational goals were consistently met while maintaining budgetary controls.
  • Managed all aspects of recruitment, interviewing, and hiring for a team of 25 employees, including scheduling, cross-training, performance reviews, and conflict resolution.
  • Oversaw workforce planning and labor efficiency, including management of bi-weekly payroll and employee hours.
  • Maintained full responsibility for monthly P&L performance, identifying opportunities for cost reduction and margin improvement.
  • Played a key role in customer engagement, participating in service reviews, onsite visits, and strategic sales calls to strengthen relationships and support growth.
  • Recruited, onboarded, and terminated a network of 135 independent contractors; led rate negotiations, contract execution, and settlement processes to ensure contractor compliance and profitability.
  • Developed and implemented efficient routing strategies, optimizing route planning to improve delivery timeliness and reduce operating costs.
  • Created operational plans aligned with organizational objectives and KPIs, while ensuring daily execution met standards for productivity, service, and compliance.
  • Assigned and reviewed team deliverables, established timelines, and enforced performance expectations in accordance with company policy and performance management standards.

Field Service Supervisor

DHL
Orlando, Florida
02.1995 - 04.2010
  • Provided daily operational oversight and leadership at a high-volume service center, ensuring timely and efficient pick-up and delivery of customer shipments in line with company standards and regulatory requirements.
  • Directed service center operations moving over 30,000 inbound and outbound shipments daily, optimizing workflow and maintaining service quality under tight time constraints.
  • Ensured compliance with DHL guidelines, customer service expectations, and all relevant FAA and government regulations governing materials handling and transportation.
  • Led a team of ramp and delivery personnel, with full responsibility for hiring, training, coaching, and developing staff to support a safe, efficient, and high-performing work environment.
  • Coordinated and assigned ramp crew operations during nightly unloads to ensure accurate sorting, scanning, and movement of freight to meet strict departure schedules.
  • Conducted load verification to confirm proper placement of containers, compliance with aircraft weight distribution standards, and adherence to FAA airworthiness regulations.
  • Monitored safety and regulatory compliance of all ramp and tug personnel, enforcing FAA safety standards and ensuring adherence to DHL policies and procedures.
  • Played a key role in ensuring the secure, accurate, and timely movement of customer freight while mitigating operational risks and maintaining service commitments.

Station Services Manager

DHL
Orlando, Florida
02.1995 - 04.2010
  • Directed all day-to-day operations at the service center, ensuring the efficient, safe, and timely pick-up and delivery of customer shipments while maintaining full compliance with safety, security, regulatory, and company standards.
  • Oversaw the performance of pick-up and delivery teams, ensuring consistent service levels and operational efficiency across all functions.
  • Developed and executed operational plans and budgets aligned with company objectives, driving productivity improvements and cost control across the station.
  • Collaborated with sales leadership to support growth initiatives, provide insight on customer activities, and contribute to business development efforts through targeted customer engagement.
  • Managed a diverse team of operations personnel with full responsibility for hiring, training, coaching, and performance management to support employee development and retention.
  • Assigned responsibilities, set deadlines, reviewed performance, and ensured accountability in alignment with organizational policies and performance management protocols.

Independent Contractor Manager

K&L Pick Up & Delivery
Orlando, Florida
01.1988 - 01.1995
  • Oversaw daily pick-up and delivery operations, ensuring smooth inbound and outbound dock processes while maintaining adherence to Airborne Express pick-up and delivery procedures.
  • Managed a fleet of 65 independent contractor drivers, ensuring compliance with operational standards, service excellence, and safety regulations.
  • Led all aspects of driver recruitment, onboarding, training, and ongoing coaching to maintain a high level of driver performance and retention.
  • Conducted regular performance reviews for drivers and supervisors, providing feedback and implementing improvement plans to drive operational efficiency and service quality.

Communication Specialist

United States Marine Corps
Camp Lejeune, NC
01.1986 - 01.1988
  • Field radio operator, infantry, Para-trooper, Air naval gun fire liaison
  • Honorable Discharge

Education

High School Diploma -

Oak Ridge High School
Orlando, FLorida

Skills

  • P&L management and Cost control
  • Cross-functional team leadership and Multi-site operations management
  • Implement strong culture of best practice, discipline, key performance tracking, financial management
  • Independent contractor (I/C) management
  • Specialize in hands on coaching, personnel development, hiring, training, and Performance evaluation Hiring and Onboarding
  • Productivity improvement and KPI Reporting
  • Procedure optimization and Operational Excellence
  • Cost reduction
  • Facility management and Safety Management
  • Logistics management
  • Process and performance improvements and Operations Oversite
  • Customer relations
  • High degree of proficiency in MS Office Suite
  • Client account management
  • Effective leader

Timeline

Senior Operations Manager

Geodis
10.2013 - 04.2025

Operations Manager – Central/North South Florida

Manko Delivery Systems, Inc.
06.2013 - 09.2013

Area Manager – Central Florida/Gainesville, FL

Courier Express
04.2010 - 06.2013

Field Service Supervisor

DHL
02.1995 - 04.2010

Station Services Manager

DHL
02.1995 - 04.2010

Independent Contractor Manager

K&L Pick Up & Delivery
01.1988 - 01.1995

Communication Specialist

United States Marine Corps
01.1986 - 01.1988

High School Diploma -

Oak Ridge High School

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Randy Leonard