Randy Lively
Sylacauga,AL
Summary
. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Service Technician
Compressed Air Technology
01.2024 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
Service Technician
Pattons Inc.
01.2020 - 01.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Facility Maintenance Manager
NuSteel Fabricators
12.2015 - 12.2019
- Scheduled routine maintenance and repair of facility equipment.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Coordinated with vendors to obtain cost-effective solutions, negotiating contracts for maintenance services and supplies.
- Managed staff of 3, created work schedules, distributed assignments, and supervised day-to-day operations.
- Maintained compliance with local building codes, environmental regulations, and industry best practices for safe operations at all times.
- Responded effectively to emergency situations involving facilities or infrastructure issues by coordinating appropriate resources quickly and efficiently.
- Oversaw contractor relationships during site improvements or expansions by managing bid processes, contract negotiations and ensuring the successful completion of projects.
- Delivered consistent high-quality service through diligent supervision of maintenance staff tasks and performance evaluations.
- Developed a strong preventive maintenance culture by educating staff on proper procedures, scheduling routine inspections and addressing issues proactively.
- Developed comprehensive budgets for facility maintenance projects, ensuring financial accountability and effective resource allocation.
- Reduced repair costs with regular equipment inspections and preventative maintenance initiatives.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Childersburg High School
Childersburg, AL05.1983
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Troubleshooting
- Written/Verbal Communication
- Deadline-oriented
- OSHA Compliance
- Component Replacement
- Schematic reading
- Installation and Repair
- Maintenance and repairs
- Mechanical Knowledge
- Preventive Maintenance
- Documentation And Reporting
- System Troubleshooting
- Repair services
Additional Information
United States Air Force Veteran
Timeline
Service Technician
Compressed Air Technology
01.2024 - Current
Service Technician
Pattons Inc.
01.2020 - 01.2024
Facility Maintenance Manager
NuSteel Fabricators
12.2015 - 12.2019
High School Diploma -
Childersburg High School
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