Randy Lopez Santiago
Perth Amboy,NJ
Summary
Experienced Data Center Technician with over 2 years of experience in helpdesk operations, network maintenance, and mobile device support. Utilizes technical expertise and diagnostic skills to troubleshoot issues and ensure optimal usability and performance. Skilled in managing large data storage networks, voice/data innovations, and VPNs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
11.2021 - Current
- Vigilant and proactive observation; Excel at minimizing offensive behavior.
- Ensure safe, secure and orderly environment for customers and staff in a Mega Data Center.
- Utilize the latest security equipment and techniques to patrol buildings.
- Thoroughly document all incidents and actively make suggestions to improve security.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
NOC/DCO
FactSet Research Systems
03.2023 - 09.2024
- Managed and maintained servers, ensuring high availability and reliability within the data center.
- Conducted routine inspections and implemented preventive maintenance measures, reducing system downtime.
- Diagnosed and resolved hardware and software issues, ensuring smooth operations and minimizing disruptions.
- Collaborated with Techs to implement and upgrade network infrastructure, enhancing overall efficiency.
- Provided technical support and troubleshooting for hardware and software systems in a high-volume data center environment.
- Assisted in the installation, configuration, and deployment of server equipment, optimizing performance and reliability.
- Documented processes and procedures, contributing to the development of a comprehensive knowledge base.
- Oversaw backup and recovery processes, ensuring data integrity and security measures were consistently met.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
Information Technology Security Administration Certification - Computer And Information Science
My Computer Career
Online09.2022
Skills
- Server administration (Windows, Linux)
- Network configuration and troubleshooting
- Hardware diagnostics and repair
- Backup and recovery solutions
- Data center operations and management
- Documentation and reporting
- Technical support and troubleshooting
- Customer Service Skills
- Ability to Learn Quickly
- Time Management Skills
- Analytical Thinking Skills
- Disaster recovery planning
Certification
- CompTIA A+
- CompTIA ITF+
- CompTIA Security+ (WIP)
- CompTIA Network+ (WIP)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
NOC/DCO
FactSet Research Systems
03.2023 - 09.2024
Security Officer
Allied Universal
11.2021 - Current
Information Technology Security Administration Certification - Computer And Information Science
My Computer Career
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