Randy Macias
El Paso,United States
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Overview
13
13
years of professional experience
Work History
Quality Analyst
Teleperformance USA
02.2020 - Current
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Participated in departmental meetings to establish short- and long-term strategy.
Utilities Equipment Repairer
US Army
03.2013 - 03.2021
- Performed preventive maintenance to keep systems running at optimal efficiency.
- Maintained accountability for more than $193 Million in military equipment with no losses.
- Completed documentation of work completed and filed in permanent records.
- Tested equipment to uncover faults and determine repair needs.
- Supervised and led squad of 5 soldiers, setting high standard of efficiency, loyalty and integrity.
- Executed reasoned and efficient decision-making to foster troop discipline and unity.
Senior Laboratory Technician
BPL Plasma
01.2019 - 02.2020
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Maintained documentation on tests performed in lab.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Trained and supervised junior technicians in laboratory protocols.
Technical Support Specialist
Xerox, ACS
03.2011 - 03.2013
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT12.2025
Associate of Applied Science - Medical Laboratory Technology
Southwest University At El Paso
El Paso, TX11.2018
Skills
- SOP Development
- Data Analysis
- Project Management
- Report Creation
- QA Methodologies Mastery
- Helpdesk Services
- Reading Comprehension
Timeline
Quality Analyst
Teleperformance USA
02.2020 - Current
Senior Laboratory Technician
BPL Plasma
01.2019 - 02.2020
Utilities Equipment Repairer
US Army
03.2013 - 03.2021
Technical Support Specialist
Xerox, ACS
03.2011 - 03.2013
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Applied Science - Medical Laboratory Technology
Southwest University At El Paso
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