Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Randy May

Laurel

Summary

A leader at AutoZone with a proven track record of enhancing customer satisfaction and driving operational excellence. Skilled in inventory management and team leadership, I successfully coached teams to exceed performance goals while fostering a culture of development and conflict resolution. Recognized for excellent service while maintaining high store standards to meet our customers' expectations.

Overview

17
17
years of professional experience

Work History

Hub General Manager

AutoZone
Hattiesburg
03.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed daily operations of the hub, including staff and customer service.
  • Worked effectively in team environments to make the workplace more productive.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Delegated work to staff, setting priorities and goals.
  • Established key performance indicators based on business objectives set forth by management.
  • Scheduled shifts for staff members according to business needs.

District Manager

AutoZone
Pensacola
01.2008 - 03.2023
  • Coached, developed and motivated team to achieve revenue goals.
  • Identified and developed top talent to promote performance-oriented culture.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Identified opportunities for process improvement across multiple locations within the district.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Exceeded customer satisfaction by finding effective solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

North East Jones
Laurel, MS
05-1985

Some College (No Degree) -

Jones College
Ellisville, MS

Skills

  • Customer service
  • Inventory management
  • Staff scheduling
  • Team leadership
  • Conflict resolution
  • Coaching and mentoring
  • Operations management
  • Staff development
  • Financial analysis
  • Time management
  • Team building
  • Employee scheduling
  • Compliance monitoring
  • Multi-unit management

Accomplishments

  • Sales and Leadership Council Award
  • Presidents Club Award
  • Doc Crain Sr. Award
  • Extra Miler recipient
  • Shrink Buster Award

Timeline

Hub General Manager

AutoZone
03.2024 - Current

District Manager

AutoZone
01.2008 - 03.2023

High School Diploma -

North East Jones

Some College (No Degree) -

Jones College

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Randy May