Summary
Overview
Work History
Education
Skills
Websites
Tools
Timeline
Generic

Randy Mendiola

Saugus

Summary

Dynamic technology leader with proven expertise in the healthcare and travel sectors, spearheading modernization initiatives, and improving user experiences. Strong background in software development, implementation, and maintenance across various organizations. Specialized in product lifecycle management, agile methodologies, and leading cross-functional teams. Demonstrates exceptional project management and communication skills to effectively handle multiple projects with competing priorities.

Overview

14
14
years of professional experience

Work History

Manager, Fleet Applications and Digital Technology

Holland America Line
Santa Clarita
03.2023 - Current
  • Contributed to development of long-term strategy for modernization initiatives in Hotel Applications and Guest Digital Technology.
  • Defined and managed product roadmap for Hotel Applications, ensuring alignment with organizational goals.
  • Led product team while collaborating cross-functionally throughout product development lifecycle.
  • Collaborated with customers, partners and internal teams to drive product vision and project prioritization.
  • Maintained relationships with third-party vendors providing technology solutions necessary for launching new products or services.
  • Guided team in establishing improved intake process, implementing Agile practices for sprint planning and backlog management.
  • Oversaw technical integrations across product portfolio to optimize shipboard hotel operations and enhance guest experience.
  • Managed multiple product launches in collaboration with various business and IT stakeholders.
  • Coordinated User Acceptance Testing (UAT) with QA, Operations, and Change Management teams.

Lead Systems Analyst

Princess Cruises/Holland America Line
Santa Clarita
06.2013 - 03.2023
  • Led implementation and roll-out of multiple enterprise applications across 40+ global cruise ships and corporate headquarters.
  • Consulted with management and staff to document business needs, objectives, and operational procedures.
  • Designed, developed, and maintained web services and APIs for cross-functional application integration.
  • Facilitated requirements gathering and produced change proposals including mock-ups for application enhancements.
  • Analyzed existing systems to identify errors and recommend more efficient processing methods.
  • Served as technical liaison between business teams, IT teams, and third-party software vendors for application support.
  • Coordinated Systems Integration Testing (SIT) and User Acceptance Testing (UAT) for new software releases.
  • Created and maintained robust documentation, including system architecture, integrations, troubleshooting processes, and data dictionaries.

Business Systems Analyst, Sr.

Health Net, Inc.
Woodland Hills
07.2011 - 06.2013
  • Designed, built, and published weekly, monthly, and ad hoc reports for operational forecasting and decision-making.
  • Developed and maintained custom databases, utilizing various database technologies, for data collection and analysis.
  • Integrated front-end applications in MS Access and VB.NET used by over 50 daily users.
  • Consulted with management to identify business needs, operational procedures, and data requirements.
  • Wrote functional specifications for new systems; created user documentation and monitored post-implementation issues.
  • Managed project plans encompassing goals, strategy, resource scheduling, timelines, and budget.
  • Analyzed existing systems to enhance processing efficiency and identify errors.
  • Led User Acceptance Testing and conducted comprehensive training sessions for end users.

Education

Bachelor of Science - Information Systems

California State University, Northridge (CSUN)
Northridge, CA
12.2007

Skills

  • Systems development life cycle expertise
  • Product management and roadmap development
  • Interpersonal and communication skills
  • Analytical and problem-solving abilities
  • Organizational skills under pressure
  • Teamwork and independent work
  • Microsoft Office proficiency
  • Project management tools experience
  • Web and software technologies knowledge
  • Web services and API design
  • Cloud technologies experience
  • Relational database design expertise
  • PC computing and networking knowledge

Tools

  • Product/Project Management: JIRA, Trello, MS Project
  • Database Management Systems: Oracle, MS SQL, MySQL, MS Access
  • Programming Languages/Frameworks: HTML, PHP, JavaScript, CSS, C#, MS Visual Basic, jQuery, Bootstrap, VB.NET, ASP.NET
  • Cloud Technologies: AWS, Azure
  • Collaboration: Confluence, MS SharePoint, MS Teams, MS Outlook, Slack

Timeline

Manager, Fleet Applications and Digital Technology

Holland America Line
03.2023 - Current

Lead Systems Analyst

Princess Cruises/Holland America Line
06.2013 - 03.2023

Business Systems Analyst, Sr.

Health Net, Inc.
07.2011 - 06.2013

Bachelor of Science - Information Systems

California State University, Northridge (CSUN)