Randy Milligan
Princeton,WV
Summary
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
14
14
years of professional experience
Work History
Call Center Support Agent
Naviant
06.2023 - Current
- Provided customer service-based assistance for both internet/phone service providers and general consumers in the application process for a government program
- Often helped in troubleshooting technical difficulties in the process
- Covered the creation of CRM forms and regularly worked with sensitive PII information in government-related systems.
Inspection Specialist
Certified Real Estate Inspectors
01.2015 - Current
- Worked alongside home buyers and realtors to check homes for any faults in a home build
- This includes but is not limited to carpentry, electrical, masonry, roofing, insulation, and foundation quality
- Provided customer service, responsibility, and efficiency as often worked in customers' personal space.
Billboard Specialist
Lamar Advertisement
05.2022 - 06.2023
- Drove company vehicle to sign locations for posting of tarpaulin signs, performed basic electrical work, and provided construction assistance where necessary.
- Utilized chainsaws, weed whackers, and other power tools to clear brush and trim trees where needed.
- Often climbed 200-foot sign posts to fix damages or perform general postings.
Interior Carpentry
Champion Homes
04.2021 - 05.2022
- Specialized in interior wall building for mobile homes and personal home remodels
- Assisted with mudding of walls, sheetrock, insulation, and general tasks.
Material Handler
AceCo Manufacturing
01.2019 - 03.2021
- Responsible for inventory of raw materials and jobs, shipping and receiving of materials, delivery of specialty parts using company vehicle, and utilizing forklift for a variety of tasks daily.
Mechanic
Wahooz
06.2018 - 09.2018
- Fixed hydraulic systems for amusement rides, mechanic systems for bowling lanes, and basic electric systems for arcade games
- Also worked in customer service and general park attractions.
Security Officer (Contract)
MPS Security
- 06.2018
- Drove patrol vehicle within residential vicinity of more than 90 miles to assist residents in need and ensure safety protocols are followed
- Provided customer service to all residents and company of residents to ensure safety, answer questions, or handle issues with care and efficiency.
Loss Prevention Supervisor
Ross
01.2013 - 01.2014
- Responsible for ensuring the safety of customers, employees, and company assets
- Worked with customers to solve any issues or needs, as well as general customer service
- Assisted store manager in the creation of Loss Prevention schedules, training of new employees, and general supervision of five or more LP Officers.
Tank Specialist
Pac Tank
01.2010 - 01.2012
- Responsible for Naval ship upkeep and maintenance including but not limited to pipe fitting, power washing, part replacements, etc
- Worked directly with ship captain to ensure fulfillment of work orders
- Also acted as Ambassador for communication between our company and ship captains’ needs.
Security Officer at LRE (Contract)
PSC Security
- Ensured the safety of patrons and employees, provided customer service, and conducted routine patrols of company perimeter
- Responsible for company Lost and Found department, Sensitive key systems, and parking lot sweeps for any general violations.
Security Officer Lead (Contract)
Cahuilla Casino
01.2014
- Ensured the safety of patrons and employees, provided customer service, and conducted routine patrols of company perimeter
- Responsible for company Lost and Found department, Sensitive key systems, and parking lot sweeps for any general violations.
Volunteer Tax Assistant
Homestart
01.2008
- Rendered customer service to those in need of answers when getting their tax paperwork complete
- Worked front desk to answer calls, take care of walk-ins, appointments, and handle schedules for multiple tax specialists.
Education
Diploma -
Helix Charter High School
La Mesa, CA07.2009
Working on Associates -
Ventura College
Ventura, CASkills
- Leadership: Experience in leading and training multiple people at a time
- Customer Service: Multiple years in working well directly with customers with positive results
- Teamwork: Able to work with others with no bounds
- Creativity: Able to look at a situation from different ways to create better outcomes
- Adaptability & Flexibility: Able to accept any occurrence for what it is and work with it, as well as work under any condition and time frame
- Crime Prevention
- Emergency Response
- Document Management
Recommendations
- Steve Sizemore, Previous Manager at Lamar, 304-888-1072
- Kyle Huffman, Previous Co-worker, 304-952-3392
- Dawn Prouty, Previous Manager at Naviant, 585-299-1019
Timeline
Call Center Support Agent
Naviant
06.2023 - Current
Billboard Specialist
Lamar Advertisement
05.2022 - 06.2023
Interior Carpentry
Champion Homes
04.2021 - 05.2022
Material Handler
AceCo Manufacturing
01.2019 - 03.2021
Mechanic
Wahooz
06.2018 - 09.2018
Inspection Specialist
Certified Real Estate Inspectors
01.2015 - Current
Security Officer Lead (Contract)
Cahuilla Casino
01.2014
Loss Prevention Supervisor
Ross
01.2013 - 01.2014
Tank Specialist
Pac Tank
01.2010 - 01.2012
Volunteer Tax Assistant
Homestart
01.2008
Security Officer (Contract)
MPS Security
- 06.2018
Security Officer at LRE (Contract)
PSC Security
Diploma -
Helix Charter High School
Working on Associates -
Ventura College
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