Randy Monroe

Work History

Operations Manager

Amazon

07.2022 - Current

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory operations to achieve timely and accurate delivery of goods and services.
Analyzed and reported on key performance metrics to senior management.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Developed and implemented strategies to maximize customer satisfaction.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Trained and guided team members to maintain high productivity and performance metrics.

Area Manager

Amazon

11.2020 - 07.2022

Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Increased team productivity by streamlining processes and implementing more efficient systems.
Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.

Store Manager

Walmart

08.2018 - 11.2020

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Increased community engagement by participating in local events.
Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Shift Manager

Walmart

09.2013 - 08.2018

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Supervised employees and oversaw quality compliance with company standards for food and services.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Scheduled staff to establish adequate coverage during peak business hours.
Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
Coordinated staff training programs to improve service quality, enhancing overall customer experience.
Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.

Assistant Manager

Walmart

08.2010 - 09.2013

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Increased sales through effective merchandising strategies and targeted promotions.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Analyzed sales data to identify trends and adjust inventory orders accordingly.

Summary

Overview

Work History

Operations Manager

Area Manager

Store Manager

Shift Manager

Assistant Manager

Education

Bachelor of Science - Business Marketing

Associate of Arts - Business

Skills

Work Availability

Languages

Timeline

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