Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Randy Sue Neagle

Crestview,FL

Summary

Authorised to work in the US for any employer

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server

St. Joe Hospitality
10.2023 - 01.2025
  • Interact directly with members and guests to provide a high-quality dining experience, working in collaboration with other staff members. Ensure the highest quality of food before serving and follow all food safety regulations
  • Forbes Training Complete.
  • Trip Review
  • Mark and Dottie a Jul 13,2024
  • 1 contribution
  • Wonderful Watercolor Stay
  • We recently had a Family Reunion @ Watercolor Inn from June 4th-June 9th, 2024. From start to finish the resort & more importantly the staff strove to perfection while taking care of the 22 of us and all of our needs. The ages ranged from 2 - 84!
  • We never left the property for meals or drinks due to the wonderful service from Randy. The food & drinks were flowing all week long with great quality & quantity of the meals and beverages. Randy was our favourite server who took exceptional care of all of us. The kids loved her!
  • Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
  • Consistently earned XX% positive feedback ratings by proving rapport with patrons and providing friendly, responsive service
  • Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
  • Helped in the setup and breakdown of dining areas for unique events, ensuring a seamless transition between services
  • Trained fresh staff members on restaurant procedures, menu items, and customer service standards
  • In Room Dining Server

In Room Dining Server

Hilton Sandestin Beach Golf Resort & Spa
05.2023 - 09.2023
  • The IRD Server handles providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for providing a quality dining experience in the guest's room. He/she will receive and deliver food, beverage, and amenity orders and collect pay
  • Maintained an elevated level of professionalism and attention to detail while setting up and presenting food items in guest rooms
  • Delivered exceptional in-room dining service to hotel guests, ensuring prompt and correct order delivery
  • Resolved guest complaints or concerns promptly by actively listening, empathising, and taking proper actions for resolution
  • Maintained a positive attitude even during challenging situations, always providing exceptional customer service
  • Server

Server

Marriott Renaissance
04.2021 - 06.2022
  • Breakfast server, setting up for breakfast, and giving the guest the best experience possible. Giving the guest their check. Breaking down breakfast and completing all side work. Closing all check and following all procedures about dropping money and check.
  • Highlighted daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
  • Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
  • Banquet Server

Banquet Server

Don CeSar Hotel
07.2021 - 02.2022
  • Efficiently set up banquet rooms according to event specifications, including table arrangements, decorations, and audiovisual equipment
  • Provided exceptional service to guests during banquets and extraordinary events, ensuring a memorable dining experience
  • Helped in the setup and breakdown of audiovisual equipment for presentations or entertainment purposes
  • Maintained cleanliness and organisation of banquet areas before, during, and after events
  • Responded promptly to guest requests or concerns, resolving issues in a professional manner
  • Night Auditor

Night Auditor

Marriott Courtyard Speedway
06.2018 - 01.2021
  • Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
  • Managed front desk operations during overnight shifts, including guest check-ins and check-outs
  • Resolved customer complaints and issues on time to ensure guest satisfaction
  • Prepared daily reports summarising hotel occupancy rates, revenue, and other key metrics for management review
  • Balanced cash drawers and completed end-of-day accounting procedures accurately
  • Collaborated with housekeeping staff to coordinate room availability for incoming guests
  • Maintained strict confidentiality of guest information following privacy regulations
  • Server/banquet Server

Server/banquet Server

Pelican Grand Beach Resort
05.2016 - 12.2017
  • Interact directly with customers and guests to provide a high-quality dining experience, working in collaboration with other staff members. Ensure the highest quality of food before serving and follow all food safety regulations
  • Highlighted daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
  • Highlighted daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
  • Helped in the organisation and execution of private events, ensuring exceptional service and customer satisfaction
  • Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
  • Trip Advisor Review
  • Renaissance Hotel-Fort Lauderdale, FL
  • April 2013 to August 2016
  • “We recently staying in this hotel during a visit to Florida for a funeral. When our genuinely nice lunch server heard the reason for our visit, she sent complementary snacks and a very heartfelt note to our room. What a wonderful, delicate touch - I was extremely impressed. In addition, the hotel was overall first class.
  • Thanks to
  • Randy Neagle (our server) and all the hotel staff!”
  • GSS Statement
  • I stayed at this facility in the evening of the 27th of February. I wanted to say well done. The staff at this property went beyond in my possibility. Hema at check in was awesome. Randy who waited on us for dinner and again for breakfast treated us like family. Rita was very friendly and a joy to be around.
  • Even your lounge staff went above and beyond. I just wanted to be sure corporate was informed on the quality of this facilities staff. inner of 6 Top Seller awards

Server/Banquet Server

The Renaissance Hotel
04.2013 - 03.2016
  • Highlighted daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
  • Consistently earned XX% positive feedback ratings by proving rapport with patrons and providing friendly, responsive service
  • Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
  • Helped in the organisation and execution of private events, ensuring exceptional service and customer satisfaction
  • Night Auditor
  • Fosse-Micro, NC
  • Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay

Education

No Degree - Liberal Arts

IUPUI
Indianapolis, IN

Skills

  • Banquet Experience (5 years)
  • Filing (1 year)
  • Restaurant experience
  • Guest services
  • Cash Handling (10 years)
  • Catering (5 years)
  • Restaurant Experience (10 years)
  • Client Representative (2 years)
  • Cash register
  • Hospitality
  • Guest Services (5 years)
  • Upselling (10 years)
  • Retail Sales (3 years)
  • Cash handling
  • Forbes trained November 2024 (1 year)
  • Night Audit (2 years)
  • Serving
  • Auditing (3 years)
  • Barista experience
  • POS (5 years)
  • Food Safety (10 years)
  • Hospitality service expertise
  • Safe food handling
  • Food safety practices
  • Professional appearance

Certification

  • Driver's License
  • Tips on Premise
  • October 2023 to October 2027
  • #5604035
  • Servsafe
  • October 2024 to October 2026

Awards

Top Seller Award, 2013, Most Up Sales for Quarter, 2011, Winner of 6 Top Seller awards, 2014, Top Seller Award, 2013, Most Up Sales for Quarter, 2013

Timeline

Server

St. Joe Hospitality
10.2023 - 01.2025

In Room Dining Server

Hilton Sandestin Beach Golf Resort & Spa
05.2023 - 09.2023

Banquet Server

Don CeSar Hotel
07.2021 - 02.2022

Server

Marriott Renaissance
04.2021 - 06.2022

Night Auditor

Marriott Courtyard Speedway
06.2018 - 01.2021

Server/banquet Server

Pelican Grand Beach Resort
05.2016 - 12.2017

Server/Banquet Server

The Renaissance Hotel
04.2013 - 03.2016

No Degree - Liberal Arts

IUPUI

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Randy Sue Neagle