Randy Ofenloch
Aurora,IL
Summary
Dynamic Parts Manager with a proven track record at International Kia of Orland Park, enhancing customer satisfaction through effective inventory management and vendor relations. Skilled in analytical thinking, I streamlined processes, reducing part shortages and improving service efficiency, while fostering a collaborative team environment to drive continuous improvement.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. A detail-focused professional with extensive experience in parts management. Proven ability to streamline inventory processes and enhance operational efficiency. Known for fostering collaborative team environments and adapting to dynamic work conditions. Expertise in supply chain coordination and vendor relationship management.
Overview
20
20
years of professional experience
Work History
Parts Manager
International Kia of Orland Park
07.2024 - 05.2025
- Led regular team meetings to discuss performance metrics, address challenges, and promote continuous improvement initiatives.
- Established quality control measures to assess incoming parts, minimizing defects and enhancing customer satisfaction.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Improved supplier relationships by negotiating better terms, leading to cost savings and more reliable part availability.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
- Leveraged data analytics to predict parts demand more accurately, aligning inventory levels with customer needs.
Parts Advisor
Napleton's Valley Hyundai
08.2023 - 07.2024
- Provided expert guidance on parts selection and compatibility for customer inquiries.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
Parts Manager
Napleton's Kia of Elmhurst
09.2021 - 08.2023
- Managed inventory levels to optimize parts availability and reduce excess stock.
- Collaborated with service department to ensure timely parts delivery and enhance repair turnaround time.
- Oversaw vendor relationships to negotiate pricing and improve procurement processes for automotive parts.
- Developed training programs for staff on inventory management systems and best practices in parts handling.
- Implemented process improvements that streamlined order fulfillment and increased overall operational efficiency.
- Analyzed sales trends to forecast demand, ensuring adequate stocking of high-turnover items.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Store Manager
AutoZone
03.2005 - 09.2021
- Assisted in daily store operations, ensuring smooth workflow and customer satisfaction.
- Maintained inventory accuracy through regular stock checks and organization.
- Supported team members by handling routine tasks and promoting a collaborative environment.
- Learned point-of-sale systems to efficiently process transactions and assist customers.
- Adapted quickly to changing store needs, demonstrating flexibility in task management.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Willowbrook High School
Villa Park08-2003
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Vendor relations
- Inventory auditing
- Returns processing
- Purchasing strategies
- Customer relations
- Conflict mediation
- Analytical and critical thinking
Timeline
Parts Manager
International Kia of Orland Park
07.2024 - 05.2025
Parts Advisor
Napleton's Valley Hyundai
08.2023 - 07.2024
Parts Manager
Napleton's Kia of Elmhurst
09.2021 - 08.2023
Store Manager
AutoZone
03.2005 - 09.2021
High School Diploma -
Willowbrook High School
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