Summary
Overview
Work History
Education
Skills
Timeline
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Randy Pee

Grantham

Summary

Dynamic customer service leader with a proven track record at Hannaford's Supermarket, excelling in order management and relationship building. Enhanced customer satisfaction through effective communication and conflict resolution, while ensuring regulatory compliance. Recognized for training new staff and boosting operational efficiency, contributing to a seamless supply chain process.

Overview

18
18
years of professional experience

Work History

Expeditor/Customer Service Leader

Hannaford's Supermarket
11.2020 - 02.2025
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Enhanced communication between departments to ensure seamless order management and fulfillment.
  • Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
  • Trained new expeditors and food runners according to company policies and standards.
  • Ensured compliance with regulatory guidelines, keeping meticulous records of all transactions and documentation.

Customer Service/Inside Sales Representative

Tree Source Wholesale Nursery
02.2015 - 05.2020
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Sales Representative

Seville Farms
02.2007 - 11.2014
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Participated in trade shows and conferences to network and generate leads.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Education

BBA - Marketing

University of Mississippi
Oxford, MS
08-1987

Skills

  • Order management
  • Supply chain coordination
  • Regulatory compliance
  • Inventory control
  • Data entry
  • Customer service
  • Effective communication
  • Team collaboration
  • Time management
  • Employee training
  • Relationship building
  • Attention to detail
  • Conflict resolution

Timeline

Expeditor/Customer Service Leader

Hannaford's Supermarket
11.2020 - 02.2025

Customer Service/Inside Sales Representative

Tree Source Wholesale Nursery
02.2015 - 05.2020

Sales Representative

Seville Farms
02.2007 - 11.2014

BBA - Marketing

University of Mississippi

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Randy Pee