Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randy Pellum

Palm Desert,CA

Summary

My main concern is great customer service. Being their for my customers 24/7. I have always been that way. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

16
16
years of professional experience

Work History

Car Salesman

Fiesta Kia
07.2022 - Current
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Answered telephone and email inquiries from potential customers.
  • Completed registration paperwork and sales documentation.
  • Responded to customer enquiries via telephone and email.
  • Prepared purchased vehicles and completed final delivery checks.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Car Salesman

Palm Springs Motors
02.2022 - 07.2022
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Answered telephone and email inquiries from potential customers.
  • Completed registration paperwork and sales documentation.
  • Responded to customer enquiries via telephone and email.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Prepared purchased vehicles and completed final delivery checks.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Car Salesman

Palm Springs Kia
03.2015 - 02.2022
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Answered telephone and email inquiries from potential customers.
  • Completed registration paperwork and sales documentation.
  • Responded to customer enquiries via telephone and email.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Car Salesman

Toyota Of The Desert
08.2014 - 03.2015
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Answered telephone and email inquiries from potential customers.
  • Completed registration paperwork and sales documentation.
  • Responded to customer enquiries via telephone and email.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Warehouse Associate

Arrowhead Water
03.2007 - 06.2014
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Conducted regular inspections and audits to check quality and verify inventory levels.

Education

High School Diploma -

Banning High School
Banning, CA
06.1978

Skills

  • Strong Communication and Interpersonal Skills
  • Persuasive Communication Style
  • Product Demonstration
  • Telephone Etiquette
  • Pre-Owned Vehicles
  • Customer Service and Assistance
  • Closing Sales
  • Market Understanding
  • Registration Procedures
  • Team Collaboration
  • Appointment Scheduling
  • Warranty Understanding
  • Sales Records Management
  • Positive Customer Engagement
  • Brand Loyalty
  • Sales Contracts
  • Price Negotiation
  • Contract Preparation
  • Used Cars Familiarity
  • Leasing Options
  • Test Drives
  • Excellent Written and Verbal Communication
  • Exceeding Customer Expectations
  • Financial Transactions
  • Conflict Mediation
  • Technical Management
  • Customer Service
  • Building Customer Loyalty

Timeline

Car Salesman

Fiesta Kia
07.2022 - Current

Car Salesman

Palm Springs Motors
02.2022 - 07.2022

Car Salesman

Palm Springs Kia
03.2015 - 02.2022

Car Salesman

Toyota Of The Desert
08.2014 - 03.2015

Warehouse Associate

Arrowhead Water
03.2007 - 06.2014

High School Diploma -

Banning High School

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Randy Pellum