Randy Quintero
Vancouver,Washington
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Automotive Service Manager
Dick Hannah Subaru
07.2023 - Current
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
Automotive Service Advisor Assistant
Ron Tonkin Mazda Of Portland
08.2022 - 07.2023
- Assisted in increasing service department efficiency by effectively scheduling appointments and managing workloads.
- Performed quality control inspections on completed work orders before returning vehicles to customers, ensuring all repairs met high standards of excellence.
- Utilized company software systems accurately for appointment scheduling, invoicing, and data entry, ensuring proper record-keeping and financial tracking.
- Increased sales of additional services by effectively presenting options tailored to each customer''s specific needs.
Apple Specialist
Apple
06.2020 - 06.2022
- Assisted customers with product selection based on individual needs and preferences.
- Boosted sales performance through the effective demonstration of product features and benefits.
- Assisted in developing marketing strategies to increase store visibility and drive customer traffic.
- Participated in ongoing training programs to stay current with Apple product advancements and updates.
Education
High School Diploma -
Everett Alvarez High School
Salinas, CA06.2017
Skills
- Service writing
- Customer Satisfaction
- Automotive diagnostics
- Parts Ordering
- Experienced in CDK service
Timeline
Automotive Service Manager
Dick Hannah Subaru
07.2023 - Current
Automotive Service Advisor Assistant
Ron Tonkin Mazda Of Portland
08.2022 - 07.2023
Apple Specialist
Apple
06.2020 - 06.2022
High School Diploma -
Everett Alvarez High School
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