Randy Ramsey
Las Vegas,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
Serious Shoppers
06.2022 - 02.2023
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Completed cycle counts and monthly inventory.
Customer Call Center Representative
Grand Resorts International
01.2020 - 01.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Boosted customer service satisfaction ratings through consistent quality control.
- Documented and detailed calls and complaints using call center's CRM database.
Education
Associate of Science - Computer Installation And Repair Technology
Dixie State University
Saint George, UT08.2014
High School Diploma -
Arbor View High School
Las Vegas, NV06.2012
Skills
- Material Handling
- DOT Regulations
- Quality Control
- Invoice Verification
- High-Volume Environments
- Inbound Phone Call Management
- Cloud Applications
- Customer Communication
- Customer Support
- Written and Oral Communications
- Call Documentation Skills
- Technical Troubleshooting
Timeline
Warehouse Associate
Serious Shoppers
06.2022 - 02.2023
Customer Call Center Representative
Grand Resorts International
01.2020 - 01.2022
Associate of Science - Computer Installation And Repair Technology
Dixie State University
High School Diploma -
Arbor View High School
Similar Profiles
Mykhailo IsichenkoMykhailo Isichenko
NA at Shoppers Drugmart, Shoppers Drugmart MERCHENDISERNA at Shoppers Drugmart, Shoppers Drugmart MERCHENDISER
Isabella Mc DonaldIsabella Mc Donald
Cashier at Shoppers Drug MartCashier at Shoppers Drug Mart
Lucas RobinsonLucas Robinson
Merchandiser at Shoppers Drug MartMerchandiser at Shoppers Drug Mart
Shauna HallahanShauna Hallahan
Paralegal at Fuller Law PracticeParalegal at Fuller Law Practice
Anthony CervantesAnthony Cervantes
Server Assistant at Mastros Ocean ClubServer Assistant at Mastros Ocean Club