Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Randolph restum

Brighton,MI

Summary

Dynamic professional with extensive experience at Mt. Brighton, excelling in staff supervision and operational management. Proven track record in training development and performance evaluation, fostering high customer satisfaction. Adept at lesson planning and ensuring safety compliance, while effectively collaborating with teams to enhance instructional methods and student engagement.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Shift Leader Ski & Ride School

vial resorts / my. brighton
Brighton, MI
02.2014 - 03.2020
  • Supervised daily operations and ensured team compliance with service standards.
  • Trained new team members on resort policies and customer service protocols.
  • Addressed guest concerns promptly, maintaining high satisfaction levels during shifts.
  • Led team meetings to communicate objectives and enhance collaboration among staff.
  • Implemented safety protocols to ensure a secure environment for guests and employees.
  • Evaluated performance of team members, providing feedback and support for improvement.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Lead Snowboard Instructor

mt. brighton
Brighton, MI
10.2003 - 03.2013
  • Instructed students on snowboarding techniques and safety protocols.
  • Demonstrated proper equipment usage and maintenance practices.
  • Created engaging lesson plans tailored to varying skill levels.
  • Monitored student progress and provided constructive feedback.
  • Coordinated group lessons and managed class logistics effectively.
  • Fostered a positive learning environment for diverse skill sets.
  • Collaborated with team members to enhance instructional methods.
  • Participated in ongoing training to improve teaching strategies and skills.
  • Supervised participants while they practiced their skills on the slopes or terrain park.
  • Ensured that all participants were wearing appropriate safety gear throughout the lesson.
  • Maintained accurate records of lesson attendance, student progress, evaluations.
  • Explained safety rules and regulations to students prior to each lesson.
  • Taught basic skills such as balance, coordination, edge control, pressure control and carving.
  • Showed students how to complete effective maneuvers according to established techniques.
  • Maintained a professional attitude towards students, parents and staff members alike.
  • Applied wide range of ski and snowboarding techniques to convey knowledge to students with individualized approach.
  • Assisted with setting up courses and terrain parks for group lessons.
  • Adhered to resort policies pertaining to safety standards while teaching classes.
  • Participated in team meetings with other instructors regarding curriculum updates.
  • Informed students about available programs or activities offered by the ski school.
  • Provided feedback to students regarding their performance during lessons.
  • Observed individuals' progress and adjusted teaching style accordingly to ensure success.
  • Encouraged positive behavior through modeling good sportsmanship at all times.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Maintained strong proficiency in CPR, First Aid, and rescue techniques to provide optimal support to individuals in distress.

Education

High School Diploma -

Brighton High School
Brighton, MI
06-1993

Skills

  • Staff supervision
  • Customer service
  • Safety compliance
  • Performance evaluation
  • Training development
  • Operational management
  • Lesson planning
  • Team collaboration
  • Problem solving
  • Progress monitoring
  • Class logistics

Accomplishments

  • 2008 Instructor of the year
  • 2009 Coach of the year

Certification

  • level II snowboard instructor American Association of Snowboard Instructors

Timeline

Shift Leader Ski & Ride School

vial resorts / my. brighton
02.2014 - 03.2020

Lead Snowboard Instructor

mt. brighton
10.2003 - 03.2013

High School Diploma -

Brighton High School

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