Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Randy Reyes

Kissimmee,FL

Summary

Proven leader in driving operational excellence and customer satisfaction at Verizon Wireless, adept at performance coaching and negotiation. Enhanced team productivity and sales through strategic planning and customer engagement, achieving significant revenue growth. Excelled in cultivating client relationships, leading to repeat business and surpassing sales targets. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

Team Manager

Verizon Wireless
08.2021 - 01.2023
  • Developed performance measurement strategies, identifying areas for improvement.
  • Facilitated meetings to communicate team performance goals and results.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Delivered regular team meetings for aligned work towards common goals.
  • Discussed sales strategies and promotional plans with VP of Sales on regular basis.
  • Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
  • Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Accomplished multiple tasks within established timeframes.

Car Salesperson

Car Factory Outlet
06.2019 - 04.2021
  • Improved the overall buying experience for each client by offering attentive support during test drives.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Answered telephone and email inquiries from potential customers.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Conducted post-sale follow-up calls to ensure customer satisfaction and address any issues or concerns proactively.
  • Exceeded monthly sales quotas by proactively seeking out new leads and maintaining a strong pipeline of opportunities.
  • Maximized profitability by negotiating and structuring optimal automotive financing deals.
  • Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.

Education

High School Diploma -

Miami Senior High School
Miami, FL
05.2001 -

Skills

Performance Coaching

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Team Manager

Verizon Wireless
08.2021 - 01.2023

Car Salesperson

Car Factory Outlet
06.2019 - 04.2021

High School Diploma -

Miami Senior High School
05.2001 -

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Randy Reyes