JANET HERNANDEZ
Pharr,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative roles, notably at Hammond Vision Center. Excelled in optical knowledge and problem-solving, enhancing customer satisfaction and operational efficiency. Proven track record in teamwork and collaboration, adept at leveraging excellent communication skills to achieve goals. Highly reliable and technologically proficient, consistently recognized for outstanding performance and adaptability.
Overview
17
17
years of professional experience
Work History
Optical Sales Associate
Hammond Vision Center
01.2023 - 06.2024
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Assisted with onboarding of new employees.
- Edited documents to keep company materials free of grammar errors.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
Office Clerk
H&R Appliance
10.2021 - 11.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
Medical Receptionist
Valley Diabetes Endocrinology Comprehensive Center
10.2020 - 08.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Completed clerical duties and tasks for clinic administration.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
Medical Receptionist
South Texas Clinic For Pain Management
05.2018 - 01.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Substitute Teacher
Psja Isd
10.2007 - 05.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
High School Diploma -
Capital High School
South Texas Skills
- Optical knowledge
- Goal-Oriented
- Teamwork orientation
- Order tracking
- Insurance processing
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Excellent Communication
- Reliability
- Bilingual
- Technologically proficient
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Optical Sales Associate
Hammond Vision Center
01.2023 - 06.2024
Office Clerk
H&R Appliance
10.2021 - 11.2022
Medical Receptionist
Valley Diabetes Endocrinology Comprehensive Center
10.2020 - 08.2021
Medical Receptionist
South Texas Clinic For Pain Management
05.2018 - 01.2020
Substitute Teacher
Psja Isd
10.2007 - 05.2018
High School Diploma -
Capital High School