Randy Robles
Nazareth,Pa
Summary
Results-driven quality assurance professional with a robust background in product inspection and adherence to industry standards. Expertise in defect identification, regulatory compliance, and implementation of effective corrective actions ensures high-quality outcomes. Recognized for strong teamwork and adaptability, consistently delivering exceptional results in fast-paced environments. Proficient in utilizing advanced quality control tools and methodologies to enhance operational efficiency and product integrity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Assurance Inspector
United States Air Force Reserves
McGuire AFB, NJ
10.2017 - 10.2025
- Conducted thorough assessments and evaluations of aircraft systems and equipment through quality assurance programs to guarantee adherence to safety and operational standards.
- Advised leadership on maintenance policy, coordinated inspections, audits, and compliance issues across multiple AFSCs and maintenance disciplines.
- Managed the Lost Tools Program and conducted QA ride-along, ensuring proper tool accountability and verifying maintenance procedures.
- Collaborated with commanders and QA supervisors to implement process improvements, standardization, and configuration management programs, enhancing mission readiness.
- Conducted thorough inspections of aircraft components to ensure compliance with safety and quality standards.
- Implemented quality control measures to enhance operational efficiency and reduce defects in maintenance processes.
Passenger Service Agent
Lehigh Northampton Airport Authority
Allentown, PA
11.2024 - 04.2025
- Coordinated passenger support services, including wheelchair assistance and luggage management, to enhance overall airport efficiency.
- Monitored and coordinated the safe placement of wheelchairs and baggage carts, maintaining clear communication with team members and stakeholders.
- Assisted with snow removal for handicapped parking spaces during winter to ensure accessibility and safety.
- Performed additional duties as assigned, supporting airport operations and enhancing overall passenger experience.
- Provided attentive service to passengers, ensuring concerns were addressed and satisfaction levels improved.
- Managed passenger check-in processes using airline reservation systems for efficient boarding procedures.
Courier
Fed Ex Express
Bethlehem, PA
01.2021 - 01.2023
- Operated company vehicles to pick up and deliver packages, ensuring compliance with FedEx service standards.
- Covered all assigned routes efficiently while maintaining punctuality and reliability in deliveries.
- Assisted with customer service tasks as needed, addressing inquiries and resolving issues professionally.
- Performed additional duties assigned, supporting overall operations and service quality.
Line Service Agent
Lehigh Northampton Airport Authority
Allentown, PA
01.2019 - 01.2021
- Managed daily aircraft operations, overseeing arrivals and departures while maintaining a clean and safe work environment.
- Connected electrical power units and hoses to aircraft, ensuring proper functionality and readiness for flight.
- Moved and towed aircraft from remote areas to operating positions, supporting efficient ground operations.
- Performed de-icing procedures to ensure safe takeoff during adverse weather conditions.
Education
Master of Science - Aeronautics
Liberty University
Lynchburg, VA08-2024
Bachelor of Science - Military Technology Leadership
Thomas Edison State University
Trenton, NJ06-2023
Associate of Applied Science - Aviation Maintenance Technology
Community College of The Air Force
Montgomery, AL03-2021
Skills
- Quality Assurance & Compliance
- Process Improvement
- Operations Management
- Technical Troubleshooting
- Aircraft Maintenance Knowledge
- Leadership & Training
- Customer Service
- Logistics & Workflow Coordination
- Adaptability Under Pressure
- Bilingual: English & Spanish
Certification
Private Pilot Certificate: (240 HRS)
Remote Pilot (Part 107)
FAA: Medical First Class
FCC: Restricted Radiotelephone Ops Permit
Timeline
Passenger Service Agent
Lehigh Northampton Airport Authority
11.2024 - 04.2025
Courier
Fed Ex Express
01.2021 - 01.2023
Line Service Agent
Lehigh Northampton Airport Authority
01.2019 - 01.2021
Quality Assurance Inspector
United States Air Force Reserves
10.2017 - 10.2025
Master of Science - Aeronautics
Liberty University
Bachelor of Science - Military Technology Leadership
Thomas Edison State University
Associate of Applied Science - Aviation Maintenance Technology
Community College of The Air Force