Randy Roman
Houston ,TX
Summary
Polite and professional associate successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Costumer Service Agent
Unifi Aviation Services
07.2020 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- on spot assigning work operations to execute daily tasks
- Flexible knowledge and understanding of time management in work place
Music Instructor
Rythmc Music School
10.2016 - 12.2019
- Provided instruction in one-on-one environment for students of varied age and ability.
- Fostered inviting and comfortable learning environments for students to promote enthusiasm for instruments and commitment to practicing.
- Provided support for musical and vocal audition preparation.
- Met with parents and guardians to discuss expectations for instruction, lesson scheduling and other practical matters.
- Taught students to master instrument of choice during weekly lessons.
- Developed and presented lectures on range of music-related subjects for classes of up to 5 students.
Driven Professional Experience- Musician
Church Organizations General Houston Area
06.2016 - 12.2019
- Built networks with local musicians to provide session support for gigs and events.
- Performed in 400 servies .
- Toured with successful bands, providing professional, punctual backing support.
- Wrote and arranged original compositions for live music performances.
- Repaired broken strings and other instrument issues.
- Taught private music lessons, adapting tuition to ages and skill levels.
- Transposed music to alternate keys with speed and accuracy.
- Promoted musical career by maintaining website or social media presence.
- Produced and recorded studio albums for various musical acts and genres.
- Composed and arranged music and recorded music in studios for radio, film, or television.
- Scheduled rehearsals with other musicians and choirs.
- Played various instruments professionally, including guitar, piano and drums.
Intake Clerk
ECI Keep Pace, Harris County, Harris
09.2013 - 12.2015
- And Duties: Complete all telephone referrals with required child and family information and input accurate and timely referral information in state and local reporting systems
- Provide accurate information to public regarding program services and procedures. Make intake appointment and enter into Excel log; mail parent information packet to their home. Maintain files and records in accordance with division procedures
- Maintain confidentiality and security of information. Work collaboratively with program manager and staff to achieve program goals Perform other duties as assigned.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Assessed clients' needs and determined eligibility for intake services
- Answered phone calls and provided new clients with required paperwork to initiate service
Education
High school diploma - Information Technology
Klein Collins High School
Spring, TX05.2013
Associate of Arts - Music Education
Lone Star College System
Spring, TX05.2016
Skills
- Spanish
- Project Planning
- Project Management
- Process Improvement
- Excellent communication and interpersonal skills
- Ability to communicate effectively
- Ability to effectively utilize computers, with experience in Windows applications of Microsoft Word, and
- Excel Ability to type minimum of 50 words per minute
- Proficient knowledge and operation of personal computers and software
- Ability to organize, prioritize and meet established deadlines
- Ability to maintain accurate records
- Ability to multi-task and prioritize
- Maintain dependable attendance record
Guitar
My first instrument that I started playing ad still practice today
Languages
Spanish
Full Professional
Timeline
Costumer Service Agent
Unifi Aviation Services
07.2020 - 11.2022
Music Instructor
Rythmc Music School
10.2016 - 12.2019
Driven Professional Experience- Musician
Church Organizations General Houston Area
06.2016 - 12.2019
Intake Clerk
ECI Keep Pace, Harris County, Harris
09.2013 - 12.2015
High school diploma - Information Technology
Klein Collins High School
Associate of Arts - Music Education
Lone Star College System
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