Summary
Work History
Education
Skills
Timeline
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Randy Rose R. Romarate

Randy Rose R. Romarate

Block 61 Lot 49 Deca Homes, Bacolod City

Summary

Hi, I'm Randy Rose Romarate.
I’ve spent the last 15+ years immersed in legal administration, virtual assistance, and client support—working with law firms, real estate professionals, and customer service teams across the U.S. My journey started when I was asked to help a small law office organize their intake process. What began as a temporary gig turned into a passion for helping legal teams stay efficient, organized, and client-focused.

Since then, I’ve specialized in intake, case management, and lead generation, turning relationship-building into second nature. I thrive in fast-paced environments where precision and empathy matter. Whether I’m streamlining operations, managing CRMs like Clio, or coordinating with attorneys to ensure smooth consultations, I bring a calm, organized, and proactive approach to every task.

I’m a team player at heart and believe that collaboration is key to delivering exceptional service and results. I’m excited to bring my experience, dedication, and collaborative spirit to a team that values client care and operational excellence.

Let’s connect—I’d love to help your firm stay focused, organized, and ready to serve.

Work History

Intake Specialist, Lead Generation, Sales and Marketing

Hunsinger Law Group LLC
04.2024 - 10.2025
  • Streamlined intake processes to enhance client experience and reduce wait times.
  • Collaborated with associates attorney on the firm to gather comprehensive client information efficiently and schedule consultation.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
  • Supported marketing efforts through email campaigns and CRM updates
  • Supported office staff and operational requirements with administrative tasks.

Cold Emails and Video Creator, Sales and Marketing

Capturo Digital
06.2023 - 09.2024
  • Developed engaging video content across multiple platforms to enhance audience reach.
  • Implemented creative strategies to improve viewer engagement and retention metrics.
  • Expanded audience reach by optimizing videos for search engines and social media platforms.
  • Maintained up-to-date knowledge of industry trends and best practices in order to continuously improve skills as a Video Creator.
  • Conduct lead generation
  • Cold email to leads with stage process of Lead FUP

Executive Assistant and Intake

WYNN LASH Law Office
10.2023 - 02.2024
  • Implemented document management systems, increasing organization and retrieval efficiency for critical files.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Executive Assistant and Intake Specialist, Case Manager

Thomas Wilson Law Firm, PLC
08.2020 - 10.2023
  • Managed executive calendars, prioritizing appointments and ensuring efficient time allocation.
  • Developed and maintained filing systems, enhancing document retrieval and organizational efficiency.
  • Trained junior staff on administrative procedures, fostering team competency and effectiveness.
  • Handled confidential and sensitive information with discretion and tact.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Screened calls and emails and initiated actions to respond or direct messages to the Attorney

Cold Caller and Appointment Setter

E-Merge
01.2023 - 08.2023

Lead and Disposition Manager, Transaction Coordinator, Disposition Representative

Tayton Investment Group
08.2022 - 02.2023

Operation Manager, Transaction Coordinator, Disposition Representative

Cinch Real Estate
01.2021 - 08.2022
  • Oversaw daily operations, optimizing workflow to enhance productivity and efficiency.
  • Developed and implemented strategic initiatives to improve team performance and engagement.
  • Analyzed operational metrics, identifying areas for process improvement and cost reduction.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.


Seattle Market, Disposition Representative

Century21
02.2020 - 01.2021

South Carolina Market, Appointment Setter

eXp Realty
03.2019 - 02.2020

Account Coordinator/ Shift Manager for: Straight Talk, Walmart Family Mobile, Tracfone Safelink and Net10, Simple Mobile/ Go Smart, Total Wireless/ Page Plus

Panasiatic Solutions, Inc.
02.2013 - 03.2019

Straigh Talk and Simple Mobile-Operations Supervisor

Panasiatic Solutions, Inc.
10.2010 - 02.2013

Straight Talk-Subject Matter Expert

Panasiatic Solutions, Inc.
09.2010 - 10.2010

Straight Talk- Customer Service Representative

Panasiatic Solutions, Inc.
06.2010 - 09.2010

Mediacom-Technical Support Representative

Convergys Philippines
11.2009 - 06.2010

Priceline-Customer Service Representative

Teleperformance
02.2008 - 07.2009

Sprint-Customer Service Representative

Teleperformance
05.2007 - 02.2008

Sales Representative

Electrolux
08.2005 - 03.2006

On the Job Training

Gutierrez Law Office
07.2001 - 03.2002

Education

Bachelor of Science -

NOLITC – Negros Occidental and Language Information Technology
01.2015

Electronics and Communication Engineering

Technological Institute of the Philippines
01.2005

Bachelor of Science - Electronics and Communication Engineering

University of La Salle
01.2001

Skills

  • Data entry and Data confidentiality
  • Compassionate communication
  • Critical thinking skills
  • Legal Intake & Case Management
  • CRM & ERP Tools (Clio, Lawmatics, Salesforce, etc)
  • Lead Generation & Cold Calling
  • Appointment Setting & Transaction Coordination
  • Executive Administrative Support
  • Customer Service & Technical Support
  • Attention to Details
  • Google Workspace and Microsoft 365
  • Problem-solving

Timeline

Intake Specialist, Lead Generation, Sales and Marketing

Hunsinger Law Group LLC
04.2024 - 10.2025

Executive Assistant and Intake

WYNN LASH Law Office
10.2023 - 02.2024

Cold Emails and Video Creator, Sales and Marketing

Capturo Digital
06.2023 - 09.2024

Cold Caller and Appointment Setter

E-Merge
01.2023 - 08.2023

Lead and Disposition Manager, Transaction Coordinator, Disposition Representative

Tayton Investment Group
08.2022 - 02.2023

Operation Manager, Transaction Coordinator, Disposition Representative

Cinch Real Estate
01.2021 - 08.2022

Executive Assistant and Intake Specialist, Case Manager

Thomas Wilson Law Firm, PLC
08.2020 - 10.2023

Seattle Market, Disposition Representative

Century21
02.2020 - 01.2021

South Carolina Market, Appointment Setter

eXp Realty
03.2019 - 02.2020

Account Coordinator/ Shift Manager for: Straight Talk, Walmart Family Mobile, Tracfone Safelink and Net10, Simple Mobile/ Go Smart, Total Wireless/ Page Plus

Panasiatic Solutions, Inc.
02.2013 - 03.2019

Straigh Talk and Simple Mobile-Operations Supervisor

Panasiatic Solutions, Inc.
10.2010 - 02.2013

Straight Talk-Subject Matter Expert

Panasiatic Solutions, Inc.
09.2010 - 10.2010

Straight Talk- Customer Service Representative

Panasiatic Solutions, Inc.
06.2010 - 09.2010

Mediacom-Technical Support Representative

Convergys Philippines
11.2009 - 06.2010

Priceline-Customer Service Representative

Teleperformance
02.2008 - 07.2009

Sprint-Customer Service Representative

Teleperformance
05.2007 - 02.2008

Sales Representative

Electrolux
08.2005 - 03.2006

On the Job Training

Gutierrez Law Office
07.2001 - 03.2002

Electronics and Communication Engineering

Technological Institute of the Philippines

Bachelor of Science - Electronics and Communication Engineering

University of La Salle

Bachelor of Science -

NOLITC – Negros Occidental and Language Information Technology
Randy Rose R. Romarate