Randy Ross
Abilene,TX
Summary
Attentive Sales Representative with 13 years of experience leveraging product knowledge and customer relationship management to achieve sales targets within assigned territory. Expert at building sales pipeline, generating leads and closing. Highly responsive to customer needs with history of building lasting professional relationships. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
11
11
years of professional experience
Work History
Area Sales Representative
Reed Beverages
Abilene, Texas
04.2017 - Current
- Developed and implemented effective sales strategies to increase market share in the assigned area.
- Researched potential customers, identified opportunities for new business, and maintained relationships with existing clients.
- Organized and conducted presentations to demonstrate product features and benefits to prospective customers.
- Analyzed customer feedback to identify areas of improvement for products or services.
- Ensured that all customer orders were fulfilled promptly and accurately.
- Maintained up-to-date knowledge of competitors' activities in the assigned area.
- Monitored inventory levels of products at stores within the designated territory and ensured timely replenishment when needed.
- Resolved customer issues promptly by providing accurate information regarding product specifications or pricing policies.
- Reported regularly to management regarding sales performance results against targets set by company objectives.
- Contacted and engaged with business decision-makers to build relationships and secure new accounts.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Sales Associate
Dillards Department Store
Abilene, TX
05.2016 - 09.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier
Dollar General
Abilene, TX
02.2017 - 04.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Store Manager
Shoe Carnival
Abilene, TX
08.2013 - 02.2017
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Planned special promotions or discounts based on market trends.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Front End Supervisor
Ross Dress for Less
Abilene, TX
11.2013 - 01.2014
- Maintained accurate records of inventory, sales, and employees.
- Trained new employees in customer service techniques and store policies.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Assisted management team in developing operational strategies that improved overall store performance.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Managed opening and closing procedures by reconciling sales records and cash transactions with [Software].
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Taught junior employees proactive strategies to meet operational and sales goals.
Education
Level 2 Certificate in Automotive Tech -
Cisco College
Abilene, TX12-2022
Skills
- Customer Acquisition
- Sales Presentations
- Account development
- Sales Reporting
- Competitive Analysis
- Route Management
- Performance Tracking
- Team Collaboration
- Staff training and motivation
- Effective Communication
- Problem-Solving
- Adaptability
- Attention to Detail
- Reliability
- Continuous Improvement
- Time management abilities
- Analytical Thinking
- Goal Setting
- Effective customer upselling
- Task Prioritization
- Decision-Making
- Full-cycle sales process
- Professional Demeanor
- Sales Techniques
- Multitasking
- Relationship Building
- Merchandising proficiency
Accomplishments
- First year as a salesman at Reed i accomplished the goal of becoming Salesman of the year above season vets who have been with the company well over 15-20 years also making the company 5 million from my sales alone in liqour,wine,beer and N/A's. (and that is a proven fact)
Timeline
Area Sales Representative
Reed Beverages
04.2017 - Current
Cashier
Dollar General
02.2017 - 04.2017
Sales Associate
Dillards Department Store
05.2016 - 09.2024
Front End Supervisor
Ross Dress for Less
11.2013 - 01.2014
Store Manager
Shoe Carnival
08.2013 - 02.2017
Level 2 Certificate in Automotive Tech -
Cisco College
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