RANDY RYAN
Summary
Successful customer service professional with 25 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
13
13
years of professional experience
Work History
GENERAL MANAGER
FIFTH GROUP RESTAURANTS
10.2018 - Current
- Managed a redistribution of labor and materials throughout the company to maximize sales and keep a steady rate of 11% Beverage cost, 26% food cost, and 12% labor cost over multiple years.
- Met company demands by managing multiple high revenue locations at the same time
- Spearheaded guest relations over multiple channels of communication including in person, online, and through third party review sites
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed staff of over 100 employees in a $120,000 per week restaurant while keeping morale and safety standards high during global pandemic
- This lead to a 10% rise in sales in the 2019 fiscal year
- Instructed Staff on hospitality and Guest Connections through product knowledge and personal solutions.
GENERAL MANAGER
ELECTRIC HOSPITALITY
08.2017 - 10.2018
- As opening manager of two locations, I worked on staffing, training, and launching two separate concepts into a successful venture by not only creating a hospitable work environment for staff but by also creating a clientele in a neighborhood that at time was not welcoming of new businesses
- Managed and exceeded labor and reduced material use by 15% while spearheading a new Green initiative for the entire company.
- Trained, coached and mentored staff to support smooth adoption of new restaurant culture.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
GENERAL MANAGER
Empire State South
08.2010 - 01.2017
- As manager of a team of 30+ staff members, I maintained 100% Staff retention and internal satisfaction over the course of my tenure
- During that time I increased our returning guests by 25%
- By exceeding guest expectations and maintaining positive community engagement in Atlanta, I took our average review score up 37% in satisfaction.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
Education
Bachelor of Arts - Communications
ROWAN UNIVERSITY
GLASSBORO, NJSkills
Software:
- Google Drive
- Outlook
- Zendesk
Professional:
- Guest Satisfaction
- Budget Controls
- Operational Efficiency
- Cost Control
Timeline
GENERAL MANAGER
FIFTH GROUP RESTAURANTS
10.2018 - Current
GENERAL MANAGER
ELECTRIC HOSPITALITY
08.2017 - 10.2018
GENERAL MANAGER
Empire State South
08.2010 - 01.2017
Bachelor of Arts - Communications
ROWAN UNIVERSITY
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