Summary
Overview
Work History
Education
Skills
Timeline
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Randy Saephanh

Rodeo,CA

Summary

Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.

Overview

5
5
years of professional experience

Work History

Head Universal Banker

Citibank
05.2018 - Current
  • Assist customers with various banking transactions, including deposits, withdrawals, and loan payments
  • Open new accounts and assist customers with account maintenance and inquiries
  • Identify opportunities to cross-sell banking products and services based on customer needs and preferences
  • Provide personalized financial advice and recommendations to help customers achieve their financial goals
  • Ensure compliance with banking regulations and internal policies and procedures
  • Participate in sales and service training programs to enhance product knowledge and sales skills
  • Collaborate with branch team members to achieve branch goals and deliver superior customer experience
  • Maintaining clean and organized work environment and adhere to security and safety protocols.
  • Managing approximately 20 interactions, follow up with 5 appointments, and providing personalized banking solutions.

Cashier

Ucha
05.2017 - 04.2018
  • Prepare ingredients and ensure their availability for use in food preparation, maintaining efficiency and quality standards
  • Memorize extensive menu items and provide detailed explanations to customers, enhancing their dining experience and satisfaction
  • Resolve customer issues promptly and effectively to ensure their satisfaction with orders, demonstrating strong problem-solving skills and customer service abilities.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Retailer

Macy's
11.2015 - 10.2016
  • Provided exceptional customer service to all patrons during work hours, ensuring a positive shopping experience and resolving any inquiries or issues promptly and courteously
  • Restocked clothing items left on floors and in dressing rooms, maintaining store's appearance and organization to enhance shopping environment for customers
  • Offered information, direction, and assistance regarding location of specific clothing areas, demonstrating strong product knowledge and customer service skills to meet needs of shoppers.
  • Streamlined store operations by implementing effective merchandising strategies and inventory management.

Server

Lemongrass Bistro
11.2013 - 05.2015
  • Demonstrated exceptional memorization skills by mastering entire menu, including gluten-free and non-gluten-free food options, ensuring accurate and detailed explanations to patrons
  • Prioritized customer satisfaction by attentively addressing their needs and concerns, ensuring orders were fulfilled accurately and promptly
  • Prepared food, drinks, and utensils before each shift, ensuring efficient service and seamless dining experience for customers.

Education

Contra Costa College
01.2017

John Swett High School
01.2012

Skills

  • SalesForce
  • Discord
  • Zoom
  • Customer Service
  • Administration
  • Communication
  • Performance Tracking
  • Customer Needs Assessment
  • Branch operations

Timeline

Head Universal Banker

Citibank
05.2018 - Current

Cashier

Ucha
05.2017 - 04.2018

Retailer

Macy's
11.2015 - 10.2016

Server

Lemongrass Bistro
11.2013 - 05.2015

Contra Costa College

John Swett High School

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Randy Saephanh