Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Randy Sauer

Denham Springs,LA

Summary

Dynamic IT Computer Operator Supervisor with the Louisiana Department of Revenue, skilled in data backup strategies and network troubleshooting. Proven track record in enhancing system performance and fostering team productivity through effective user training and conflict resolution. Adept at managing inventory and ensuring compliance with security policies, driving operational excellence.

Overview

31
31
years of professional experience

Work History

IT Computer Operator Supervisor

Louisiana Department Of Revenue
Baton Rouge, Louisiana
10.1982 - 06.2013
  • Created backup strategies to protect data from loss or damage due to unforeseen events.
  • Provided technical support to end-users for various applications and hardware devices.
  • Ensured compliance with established security policies and regulations within the organization's IT environment.
  • Maintained inventory records of all installed hardware components on site.
  • Documented processes related to system configurations, installations and upgrades.
  • Performed maintenance activities such as disk defragmentation, virus scans and software updates.
  • Monitored system performance to ensure efficient operations of the IT infrastructure.
  • Troubleshot and resolved computer hardware, software, and network issues.
  • Input data from multiple sources and output data to various forms of physical media.
  • Verified accuracy and sorted information to prepare source data for computer entry.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Oversaw daily performance of computer systems.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Trained new employees on company policies and procedures.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Managed team of XX employees, ensuring high productivity and quality standards were met.
  • Complied with company policies, objectives and communication goals.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Education

Computer Programming - Computer Programming

Baton Rouge School of Computers
Baton Rouge
06-1982

Some College (No Degree) - General Studies

Louisiana State University
Baton Rouge, LA

Skills

  • Data backup strategies
  • System performance monitoring
  • Network troubleshooting
  • Technical support provisioning
  • Inventory management
  • User training and onboarding
  • Operating systems expertise
  • Data backup and recovery
  • Vendor coordination
  • Supply inventory management
  • Backup and recovery
  • Log updates
  • Disaster recovery
  • Incident reporting
  • Report generation
  • End user support
  • Documentation skills
  • Decision-making

Affiliations

I attend a Non Denomination Church and participate in weekly small groups sponsored by my church. Love music and have played clarinet, flute, piccolo and oboe in middle and senior high school plus played in the Louisiana Golden Band from Tiger Land in '68 and '69. I have also played in the Baton Rouge Concert Band in past years.

Timeline

IT Computer Operator Supervisor

Louisiana Department Of Revenue
10.1982 - 06.2013

Computer Programming - Computer Programming

Baton Rouge School of Computers

Some College (No Degree) - General Studies

Louisiana State University

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