Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Randy Simoneaux

Randy Simoneaux

Carrollton,GA

Summary

Dynamic IT Division Manager with a proven track record at Atlanta IT Services, enhancing service delivery and client satisfaction. Expert in cloud solutions and network administration, driving operational efficiency. Strong collaborator and innovative problem-solver, leading teams to achieve substantial cost savings and improved performance through data-driven strategies.

Overview

19
19
years of professional experience

Work History

IT Division Manager

Atlanta IT Services
05.2024 - Current
  • Lead IT teams to enhance service delivery, improving client satisfaction and system uptime.
  • Implement strategic initiatives, boosting operational efficiency and team productivity.
  • Oversee IT projects, ensuring timely completion and alignment with business objectives.
  • Collaborate with stakeholders to identify technology needs, facilitating informed decision-making.
  • Lead IT division transformation, aligning tech strategies with business goals. Drive innovation in cloud solutions, resulting in enhanced operational efficiency.
  • Analyze complex IT systems, identifying optimization opportunities. Implement data-driven decisions, leading to substantial cost savings and improved performance.
  • Foster cross-functional partnerships, ensuring seamless integration of IT solutions. Cultivate a culture of knowledge sharing, boosting team productivity.

Help Desk Technician II/Tier II Lead

Century Solutions Group
07.2023 - 05.2024
  • Deliver Level 2 support, boosting Help Desk efficiency and team collaboration.
  • Administer nationwide client servers, ensuring optimal performance and reliability.
  • Develop comprehensive documentation, streamlining software and service processes.
  • Propose solutions to enhance IT service quality and technician success.
  • Oversee ticket management, achieving timely resolutions and improved service metrics.
  • Optimize Help Desk workflow through data-driven enhancements, reducing ticket resolution time and boosting client satisfaction.

Service Desk Manager / Systems Administrator

Fogo Solutions
08.2020 - 04.2023
  • Managed corporate infrastructure, including network equipment and VoIP systems, ensuring seamless operations and enhanced communication efficiency.
  • Oversaw VoIP systems, ensuring seamless communication across departments.
  • Handled software and hardware inventory, optimizing resource allocation.
  • Controlled user credentials via Active Directory, ensuring secure access.
  • Supervised virtual VMware machines, improving client and internal operations.
  • Streamlined user management through Active Directory, optimizing credential administration and significantly reducing system access issues.
  • Engineered and deployed Windows and Linux servers, leveraging VMware to create a robust virtual environment for internal and client needs.
  • Implemented comprehensive backup strategies using Veeam, conducting daily report checks to guarantee data integrity and minimize downtime risks.
  • Proactively monitor network performance and SEIM platforms, driving infrastructure improvements and resolving issues before they impact operations.
  • Optimized network infrastructure and VoIP systems, enhancing communication efficiency and ensuring uninterrupted department operations.

Client Services Technician

University of West Georgia
05.2019 - 08.2020
  • Supported faculty by resolving desktop issues, enhancing productivity campuswide.
  • Managed network equipment, ensuring reliable connectivity for over 1,000 users.
  • Coordinated AV setups for events, improving attendee engagement and satisfaction.
  • Documented recurring tech issues, reducing resolution times and improving efficiency.

Education

Associate degree - Computer Programming/Networking

Griffin Technical College
Griffin
07.2006

Computer Repair -

West Central Technical College
Newnan, GA
05.2002

Skills

  • Cloud (AWS, Microsoft Azure, and GCP) administration and configuration
  • Linux (Debian, Ubuntu, Kali, CentOS)
  • Google
  • MacOS
  • Microsoft Office (Outlook, Word, Excel, PowerPoint, 365)
  • Network administration (TCP/IP, creating subnets, VLANs, VPN tunnels, and remote management tools)
  • Office 365 Admin
  • Windows and Windows Server administration and maintenance (domain administration, patch management, user monitoring, troubleshooting, etc)
  • MFA (Duo, Microsoft Authenticator)
  • FortiToken
  • Active Directory (creating/deleting OUs and users, permission groups, etc)
  • VMWare
  • DNS
  • DHCP
  • Group Policy
  • Disaster Recovery
  • Backup Systems
  • LAN
  • Operating Systems
  • Cloud Computing
  • Technical Support
  • System Administration
  • Network Monitoring
  • Network Firewalls
  • VoIP
  • Remote Access Software
  • WAN
  • Network Support
  • Solarwinds
  • Microsoft Exchange
  • Help Desk
  • Datto
  • Passportal
  • IT Glue
  • ConnectWise
  • Ivanti Endpoint Management
  • Zoho One
  • Spam Hero

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Division Manager

Atlanta IT Services
05.2024 - Current

Help Desk Technician II/Tier II Lead

Century Solutions Group
07.2023 - 05.2024

Service Desk Manager / Systems Administrator

Fogo Solutions
08.2020 - 04.2023

Client Services Technician

University of West Georgia
05.2019 - 08.2020

Associate degree - Computer Programming/Networking

Griffin Technical College

Computer Repair -

West Central Technical College

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