Randy Singh
Vice President Of Operations
Lehi,UT
Summary
Vice President of Operations with 10+ years of experience leading operations, systems, and cross-functional execution in B2B environments. Proven operator with a track record of building scalable infrastructure, implementing automation, and creating clarity across people, process, and platforms. Experienced executive partner to founders and senior leadership, translating strategy into execution through strong governance, metrics, and operational discipline.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Vice President of Operations
Laughlin Associates, Inc.
02.2023 - Current
- Built and scaled the operational backbone of a $21M+ B2B organization supporting 45+ employees
- Designed company-wide SOPs, documentation frameworks, and operating cadences
- Owned CRM platforms, Microsoft 365, Power BI, billing systems, and collaboration tools
- Led migration from SalesLogix to a custom Creatio CRM
- Automated workflows using Creatio, Moxo, and Microsoft tools
- Partnered with executive leadership on execution planning and reporting
- Built dashboards and operating metrics using Power BI
- Supported hiring, onboarding, and internal people operations
- Led cross-functional initiatives from concept to execution
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Established performance goals for department and outlined processes for achievement.
- Increased market competitiveness by leading development of cutting-edge product feature set.
Director of Talent Acquisition
Blue Raven Solar
01.2018 - 10.2022
- Built recruiting operations for a multi-state, high-growth organization
- Designed workflows, documentation, and reporting
- Partnered with leadership on workforce planning and forecasting
- Reduced time-to-fill metrics by expediting interview scheduling and streamlining communication between candidates and hiring managers.
- Optimized job postings for maximum exposure, incorporating SEO best practices and engaging content to attract top talent.
- Incorporated continuous improvement methodologies into the recruitment process, regularly assessing and refining strategies for optimal results.
- Enhanced employer branding through strategic marketing initiatives, leading to an increase in qualified applicants.
- Improved employee retention rates by developing comprehensive onboarding programs and ongoing professional development opportunities.
Director of Sales
Benefit Tax Solutions
03.2013 - 01.2018
- Scaled monthly revenue from $113K to $770K
- Built sales operations infrastructure, KPIs, and reporting
- Designed compensation models and sales processes
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed team of sales representatives, providing guidance, coaching and support.
- Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Championed change initiatives within the organization aimed at driving efficiency improvements in the overall sales operation infrastructure.
Education
Master of Science - Accounting And Finance
University of South Florida
Tampa, FL 05.2001 -
Skills
Operations & Systems Build-Out
Workflow Automation & Process Design
CRM Ownership & Implementation
Microsoft 365 / SharePoint / Power Platform
Strategic partnership development
Cross-Functional Project Leadership
Documentation & Knowledge Management
Budgeting, Forecasting & Admin Ops
Scaling Teams & Infrastructure
Vendor Selection & Systems Migration
CRM: Creatio (custom), SalesLogix
Automation & AI: Creatio, Moxo, Microsoft Power Automate (equivalent)
Collaboration: Microsoft 365 (Teams, SharePoint, OneDrive, Stream)
Analytics: Power BI
Marketing: Braze, Mailchimp
Billing: AuthorizeNet, StaxBill, QuickBooks
Telephone: RingCentral, Mitel
Strategic planning and execution
Operations management
Leadership training
Cost analysis and savings
Certification
Certified Salesforce Administrator
Timeline
Vice President of Operations
Laughlin Associates, Inc.
02.2023 - Current
Director of Talent Acquisition
Blue Raven Solar
01.2018 - 10.2022
Director of Sales
Benefit Tax Solutions
03.2013 - 01.2018
Master of Science - Accounting And Finance
University of South Florida
05.2001 -