Randy Smith
Milwaukie ,Or
Summary
Proven professional with a track record of enhancing passenger satisfaction and boosting sales at MTR Western and Leathercare. Skilled in safe driving and sales development, adept at problem-solving and maintaining professionalism. Excelled in customer service, achieving significant results through strategic planning and effective team leadership.
Overview
19
19
years of professional experience
Work History
Shuttle Route Driver
MTR Western
03.2023 - 02.2024
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Reduced fuel costs through careful route planning and efficient driving techniques that conserved energy resources without sacrificing timeliness or comfort levels for ridership groups.
- Ensured timely arrivals and departures by maintaining strict adherence to established schedules.
- Navigated traffic effectively to minimize delays and ensure punctual transportation services for clients.
- Provided information about stops or destinations upon request from passengers in a knowledgeable manner to enhance their overall experience.
- Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience for all riders.
- Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
- Facilitated prompt pick-ups and drop-offs by accurately planning routes based on passenger requirements or event schedules.
- Engaged in ongoing professional development opportunities, staying current with industry best practices and maintaining necessary licensure requirements for continued employment.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Observed safety protocols during emergency situations, ensuring the well-being of passengers and mitigating potential risks or hazards effectively.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Supported management initiatives aimed at improving overall operational efficiency while still prioritizing customer needs.
- Enhanced passenger satisfaction by providing friendly and efficient service during shuttle bus rides.
- Adhered to local traffic regulations while operating shuttle buses in various weather conditions for maximum safety.
- Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
- Increased safety awareness with thorough pre-trip inspections and routine maintenance checks.
- Handled challenging situations calmly and professionally, resolving conflicts when necessary to maintain a peaceful atmosphere on the bus.
- Maintained clean and comfortable bus interiors, contributing to a positive travel environment for passengers.
- Trained new drivers on company policies, route details, and customer service best practices, fostering a supportive team atmosphere.
- Promoted accessibility by assisting disabled passengers with wheelchair lifts or other specialized equipment as needed.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
Area Sales Manager
Leathercare
06.2005 - 03.2022
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Built a high-performance sales team through diligent recruitment of top talent, strategic allocation of resources, and effective performance management.
- Led sales region to increase sales and boost team morale.
- Built lasting relationships with clients through outstanding customer service interactions.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Formulated tactics and strategies to target new potential customers within prioritized markets.
- Streamlined internal processes by working closely with cross-functional teams such as operations, logistics, and finance departments to ensure smooth transactions for customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
GED -
Lane Community College
Eugene, ORSkills
- Excellent customer service
- Safe Driving Practices
- Strong Work Ethic
- Customer Service
- Product Sales
- Delivery Management
- Route logs
- Safe Driving
- Problem-solving abilities
- Professionalism
- Sales Development
Timeline
Shuttle Route Driver
MTR Western
03.2023 - 02.2024
Area Sales Manager
Leathercare
06.2005 - 03.2022
GED -
Lane Community College
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