Randy Smith

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
• Negotiated contracts with vendors to secure favorable terms for the business.
• Trained and motivated employees to perform daily business functions.
• Assessed income and expenses and adapted plans to improve profit levels.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
• Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
• Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
• Improved safety standards by regularly reviewing protocols and implementing necessary updates.
• Operated with safety and skill to avoid accidents and delays.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Interacted well with customers to build connections and nurture relationships.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Obtained and kept Master Plumbing license and all other certifications, licenses and insurances in accordance with owning the business. Kept up with continuing education to keep such licenses and certifications active.
• Delt with hiring, firing and delegation of employees schedules and routines.
• Read plans and blueprints, laid out jobs for formen to oversee workers in getting all plumbing and electrical applications complete.
• Coordinated with other tradesman and project managers to bring in projects to completion within the expected time frame.
• Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business.
• Negotiated favorable contracts with vendors and suppliers, reducing overall expenses without compromising on quality.
• Built a loyal clientele base through personalized attention to client needs and consistently delivering outstanding results on every project undertaken.
• Managed a diverse team of professionals, fostering a collaborative environment that led to increased productivity and employee satisfaction.
• Enhanced company profits by implementing effective cost-saving measures and streamlining processes.
• Coordinated daily operations effectively, ensuring timely completion of projects while maintaining high-quality standards throughout each stage of production or service delivery.
• Oversaw financial management by creating budgets, monitoring expenditures, and ensuring fiscal responsibility across all departments.
• Developed strong partnerships with suppliers, leading to improved product quality and better pricing for our business.

• Filled out plot plan and layout plans for city inspections and help inspections with city officials
• Mentored apprentice plumbers in proper techniques, safety protocols, and industry standards for quality workmanship.
• Maintained a safe working environment by adhering to OSHA regulations and following industry best practices.
• Installed valves, hangers, supports, and flanges inside piping systems.
• Selected type and size of piping required for each project.
• Filled pipe systems with water and air to determine location of leaks.
• Solved complex plumbing problems by leveraging extensive knowledge of tools, equipment, materials, and techniques used in the trade.
• Reduced project costs by accurately estimating materials and labor required for plumbing installations and repairs.
• Collaborated with contractors, architects, and engineers to ensure seamless integration of plumbing systems in new construction projects.
• Delivered outstanding customer service by explaining complex technical terms in layman''s language while addressing client concerns and queries.
• Minimized water damage during emergencies with rapid diagnosis and repair of leaks or burst pipes.
• Preserved client property integrity while performing invasive procedures such as pipe replacement or re-routing through careful planning and execution.
• Completed valve, hangar and flange installations.
• Interpreted blueprints to determine locations, quantities, and sizes of materials required.
• Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
• Improved system performance by conducting thorough inspections, preventative maintenance, and timely repairs on various plumbing systems.
• Independently worked on projects, while offering process coordination and cooperation with other teams.
• Contributed to team success in completing large-scale projects within tight deadlines without compromising quality standards.

• Repaired plumbing systems, components, and equipment.
• Installed valves, hangers, supports, and flanges inside piping systems.
• Installed new piping systems in various types of buildings following local building codes and regulations.
• Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
• Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
• Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
• Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
• Complied with state plumbing codes throughout duration of each project.
• Independently worked on projects, while offering process coordination and cooperation with other teams.
• Offered guidance and training to junior team members.
• Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.

• Explained diagnostic findings to customers and outlined repair or service options.
• Installed and repaired plumbing fixtures and explained to customers who to operate them.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Diagnosed and troubleshot problems, repairing, and restoring plumbing to peak performance.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Diagnosed water leaks and reroute water lines as needed per repair.
• Cleaned sewer and drain lines to ensure optimal drainage systems.
• Replaced water heaters and diagnosed and repaired them when possible.
• Found and repaired gas leaks or changed entire gas systems if necessary.

Plumbers apprentice. Assisted with the installation, repair, and maintenance of plumbing systems, pipes, fixtures, and appliances.Read and interpret blueprints and building codes to determine the layout and installation requirements.Use hand and power tools to cut, assemble, and install plumbing systems.Help with the inspection of plumbing systems to identify issues and ensure compliance with regulations.Assist in troubleshooting and diagnosing plumbing problems.Maintain and clean tools, equipment, and work areas.Follow safety protocols and procedures to ensure a safe working environment.Communicate effectively with clients and team members regarding job status and needs.Keep accurate records of work performed and materials used.