RANDY SMITH
Winder,Georgia
Summary
Results-driven Aftermarket and Parts Operations Leader experienced in managing inventory, dealer networks, customer support, warehouse operations, and cross-functional teams within heavy equipment and industrial manufacturing. Achieved improvements in customer satisfaction and operational performance while overseeing inventory valued at over $11 million and supporting nationwide dealer networks. Focused on process improvement and developing high-performing teams to drive organizational success.
Overview
29
29
years of professional experience
Work History
Aftermarket Sales Support Supervisor
Bobcat – MATERIAL HANDLING
Buford, GA
10.2024 - Current
- Coordinated with sales support representatives to enhance aftermarket parts sales and customer service operations.
- Resolved dealer inquiries and complaints regarding aftermarket parts availability, warranty claims, and delivery timelines.
- Built strong dealer relationships to improve customer satisfaction and loyalty.
- Partnered with procurement team to support timely availability of aftermarket parts and reduce service disruptions.
- Identified process inefficiencies and implemented improvements to streamline operations.
- Worked with warehouse team to reduce shipping errors by tracking claims and returns by line item and dollar amount.
- Analyzed claims and returns data to identify trends and implement solutions that minimized shipping errors.
- Provided training, coaching, and performance reviews to improve productivity and team coordination.
- Prepared regular sales reports, reviewed data trends, and shared findings with management to support revenue growth and identify improvement areas.
Inside Parts Manager
HYUNDAI CONSTRUCTION EQUIPMENT OF AMERICAS – MATERIAL HANDLING
Norcross, GA
02.2023 - 10.2024
- Developed and implemented inventory control policies, utilizing min/max planning for 36,000 parts valued at $11M to optimize storage and enable same-day answers for CSRs.
- Managed daily parts department operations, supervising 7 to 20 team members to ensure efficient workflow.
- Improved first-answer customer service response time by 99%.
- Successfully boosted customer service response times for first answer rate by 99%
- Built strong relationships with 53 dealers and internal customers across North America and Canada, coordinating with warehouse CSRs and inventory control staff.
- Prepared monthly parts sales and inventory reports, identifying business gaps to inform strategic planning for new opportunities.
- Reviewed and routed purchase orders, established team procedures, and trained CSRs on material handling and dealer support.
- Processed backorders and sourced alternate parts to complete customer orders.
- Recorded team achievements to facilitate ongoing success.
Parts Manager
ASCENDUM MACHINERY
Buford, GA
01.2020 - 02.2023
- - Improved KPIs within first six months by 5% while supporting top counter sales associates in selling $1.6M in inventory.
- - Supported training initiatives, sales strategies, and daily inventory cycle counts to enhance operational efficiency and mitigate loss.
- - Enhanced productivity and performance through targeted strategies, contributing to achievement of corporate and branch targets.
- - Developed and implemented department policies, procedures, and protocols to standardize operations.
- Restructured warehouse layout to optimize space utilization. and shelving to improve picking accuracy and streamline operations.
- - Redesigned warehouse layout to enhance picking accuracy and efficiency
- - Delivered quality customer service while adapting to changing priorities and using available assets and resources to support customers and shop technicians.
Branch Operations Leader
WILLIAMS SCOTSMAN, INC.
Dacula, GA
04.2019 - 01.2020
- Launched Ready to Work! initiative integrating Dupont safety training observation program (STOP) to enhance safety through training observations and regular assessments.
- Led H&S culture review and training overhaul, raising safety audit score from 67% to 93% in seven months.
- Led safe floor operations by running briefings and keeping OSHA, DOT, and driver qualification files current.
- Increased NPS by 12% through completion of ready-to-work initiatives and implementation of accurate first-time quality checks.
- Took proactive post-return damage billing follow-up, reducing distractors with returns by 10%.
- Facilitated prompt and accurate processing of work orders, off/on rentals, and inventory management.
- Recorded key accomplishments in safety and training initiatives to support ongoing safety and training efforts.
Production Supervisor
Williams Scotsman
Dacula, Georgia
05.2018 - 04.2019
- Enhanced NPS by visiting customer sites throughout contract to gauge satisfaction and address concerns.
- Enhanced NPS by visiting customer sites to evaluate satisfaction and implement actionable feedback.
- Reviewed units for FTQ compliance and completed stop observations in shop and yard.
- Streamlined warehouse operations by clearing shelves, optimizing space, and eliminating hazards.
- Partnered with corporate procurement to reconcile controlled parts inventory.
- Built orders in capacity planning tool and created work orders for subcontractors.
- Assisted with setup of more than 100 units for Super Bowl LI and checked move-in ready status.
- Supported field service technicians and truck drivers by verifying unit loading for compliance with corporate legal, quality, and service agreement requirements.
Production Supervisor
HANSEN TECHNOLOGIES
Commerce, GA
09.2017 - 05.2018
- Set KPIs and goals that increased output and capacity for industrial refrigeration valve production.
- Generated 15% increase in productivity improvement through daily production observations and capacity adjustment
- Implemented 5S methods and lean manufacturing practices, enhancing workplace organization and efficiency.
- Completed root cause analysis and tracked operator accountability, reducing customer complaints by 25%.
- Performed root cause analysis (RCA) and maintained individual operator accountability, thus reducing customer complaints by 25
- Performed root cause analysis (RCA) and maintained individual operator accountability, thus reducing customer complaints by 25%
- Developed and implemented a near-miss reporting process on the production floor to enhance safety awareness. on production floor, bolstering safety measures.
Facilitator | Manufacturing Supervisor
ETHICON, INC. (A SUBSIDIARY OF JOHNSON AND JOHNSON)
Athens, GA
08.2015 - 05.2017
- Led second-shift manufacturing and maintenance operations, maintaining process compliance and reducing non-value-added work.
- Supported second-shift operations, maintenance execution, and process compliance to keep work aligned with specifications.
- Increased productivity by optimizing equipment usage and aligning personnel allocation with operational needs.
- Raised productivity through efficient equipment utilization and effective staffing allocation.
- Boosted product and process performance through implementation of 5S and Lean methodologies.
- Coordinated maintenance support and planning activities to facilitate timely completion of work orders.
- Monitored budgets and costs to ensure financial accuracy and operational efficiency.
- Controlled budgets and costs to support operational efficiency.
- Led root cause analysis for out-of-specification products and drove corrective action follow-up.
- Reviewed out-of-specification products and performed root cause analysis.
- Resolved out-of-specification product issues through root cause analysis.
- Improved process and standards execution while supporting maintenance planner with pre-planned maintenance and work order closure.
Operations Manager | Supervisor
US ARMY
11.1997 - 11.2015
- Planned and tracked conflict resolution, operations, organizational performance, and work assignments to ensure effective workflow and timely resolutions.
- Oversaw operations across multiple global locations, fostering collaboration and communication among teams.
- Led and guided teams ranging from 2 to 90 members across various projects.
- Provided resourcing and logistics support while guiding teams of 2 to 90 members across multiple global locations.
- Coordinated resourcing and logistics for project needs across various teams, improving operational readiness and support.
- Facilitated human resources tasks, including scheduling, performance reviews, and career planning, to improve team functionality and support employee development.
Aftermarket Parts Manager
MAFI Transport-Systeme GmbH
Tucker, Georgia
07.2026 - Current
- Lead aftermarket support operations for dealers and customers throughout North America.
- Enhanced dealer engagement and drove aftermarket growth through proactive sales initiatives and inventory management.
- Managed parts support, resolved customer escalations, coordinated warranty claims, and addressed backorder issues.
- Partner with service, engineering, procurement, and warehouse teams to improve customer satisfaction and equipment uptime.
- Developed reporting and KPI tools that enhanced visibility and informed operational decisions.
- Reduced shipping errors through enhanced order review and claim analysis processes.
Education
Bachelor of Science - Business Administration, Concentration in Leadership Management
Trident University International
Cypress, CA01-2015
Skills
- Aftermarket Support Operations
- Parts Management
- Dealer Network Development
- Inventory Optimization
- Customer Experience
- Supply Chain Coordination
- Demand Planning & Forecasting
- KPI Development & Reporting
- Process Improvement
- Warehouse Operations
- Cross-Functional Leadership
- Team Development
- Root Cause Analysis
- ERP & Inventory Systems
- Microsoft Excel & Data Analysis
AWARDS
Bronze Star Medal with Valor, Department of the Army
Timeline
Aftermarket Parts Manager
MAFI Transport-Systeme GmbH
07.2026 - Current
Aftermarket Sales Support Supervisor
Bobcat – MATERIAL HANDLING
10.2024 - Current
Inside Parts Manager
HYUNDAI CONSTRUCTION EQUIPMENT OF AMERICAS – MATERIAL HANDLING
02.2023 - 10.2024
Parts Manager
ASCENDUM MACHINERY
01.2020 - 02.2023
Branch Operations Leader
WILLIAMS SCOTSMAN, INC.
04.2019 - 01.2020
Production Supervisor
Williams Scotsman
05.2018 - 04.2019
Production Supervisor
HANSEN TECHNOLOGIES
09.2017 - 05.2018
Facilitator | Manufacturing Supervisor
ETHICON, INC. (A SUBSIDIARY OF JOHNSON AND JOHNSON)
08.2015 - 05.2017
Operations Manager | Supervisor
US ARMY
11.1997 - 11.2015
Bachelor of Science - Business Administration, Concentration in Leadership Management
Trident University International