Randy Sorenson
Summary
Highly motivated individual with deep expertise and readiness for leadership. Proven track record in driving business growth and optimizing operations. Strong focus on team collaboration and delivering impactful results. Recognized for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, sales, and customer relations.
Overview
8
8
years of professional experience
Work History
Owner Operator - Solo Driver
Prime Incorporated
06.2024 - Current
- Accelerated training completion by logging 30,000 miles in 2.5 months, significantly out performing the typical 3-4 month timeframe
- Exhibited exceptional discipline and preparation by passing the CDL skills test on the first attempt, an achievement earned by only 10% of candidates
- Achieved 50,000 accident and incident-free miles, demonstrating safety and reliability
Customer Loyalty Agent
Saela Pest Control
10.2023 - 12.2023
- Collaborated with senior management to redesign and optimize the master script for improved functionality and efficiency
- Maintained a 68% save rate, recovering an average of 15 accounts daily and generating $37,500 in weekly retained revenue
Inside Sales Setter
Sunrun Solar
01.2023 - 07.2023
- Consistently ranked in the top 5 performers within the department
- Successfully scheduled 10-15 appointments daily, achieving a 48% attendance rate
- As Team Lead in training, empowered team members to cultivate a positive and collaborative team culture
Delivery Driver
Osmond Design
01.2023 - 02.2023
- Led a two-person team to complete 3 to 8 furniture deliveries daily, ensuring timely service and customer satisfaction through professional communication and careful handling of products
- Operated a 26-foot truck with a flawless safety record
- Organized deliveries in the optimal sequence and supported warehouse preparations to ensure readiness and smooth execution
Sales Development Representative
Blue Raven Solar
07.2020 - 07.2022
- Prioritized and collected utility bills from customers, often achieving 100% success rate and being the first in the company to complete this task
- Scheduled an average of 14 appointments per day, regularly competing as a top-ranking setter within the company
- Recognized for my reliability in following up on all missed appointments daily, ensuring comprehensive customer engagement
Sales Development Representative
Weave
04.2021 - 08.2021
- Passed the new hire qualification test, achieving 3rd place among 23 candidates and showcasing strong preparedness for the role
- Repeatedly ranked in the top 3 for lead generation, successfully creating an average of 50 new leads per week
- Frequently averaged 8 scheduled appointments per day, earning recognition as a top 10 performer company-wide
Sales Development Representative
Ion Solar
12.2020 - 04.2021
- Helped maintain the company's A+ BBB rating by resolving customer issues through direct outreach
- Scheduled 5-7 appointments daily, collaborating closely with sales representatives to gather customer details and understand their needs and preferences
Customer Loyalty Manager
Greenix Pest Control
04.2017 - 06.2020
- Conducted interviews, managed the hiring process, and supervised training for new employees
- Independently created a 5-step system for handling dissatisfied customers, refined through trial and error and team collaboration
- Facilitated weekly one-on-one meetings with each team member, ensuring consistent performance with a save rate above 60%
- Responsible for improving the company's B-, BBB rating to A+ by addressing and resolving concerns, leading to updated reviews following successful issue resolution
- Rehired as a consultant to train new hires on script usage and advanced de-escalation techniques, increasing call scores by 25%
Education
High School Diploma -
Salem Hills High School
05-2010
Skills
- Customer relations
- Small business operations
- Relationship building
- Operations management
- Consulting
- Sales leadership
- Talent development
- Hiring and staffing
- Customer service
- Hiring and onboarding
- Staff training/development
- Team oversight
Hobbies
Body Builder
Home Chef
Trail Runner
Outdoorsman
Timeline
Owner Operator - Solo Driver
Prime Incorporated
06.2024 - Current
Customer Loyalty Agent
Saela Pest Control
10.2023 - 12.2023
Delivery Driver
Osmond Design
01.2023 - 02.2023
Inside Sales Setter
Sunrun Solar
01.2023 - 07.2023
Sales Development Representative
Weave
04.2021 - 08.2021
Sales Development Representative
Ion Solar
12.2020 - 04.2021
Sales Development Representative
Blue Raven Solar
07.2020 - 07.2022
Customer Loyalty Manager
Greenix Pest Control
04.2017 - 06.2020
High School Diploma -
Salem Hills High School
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