Randy Stines
Bradenton,FL
Summary
Dynamic Executive District Manager with the U.S. Postal Service, recognized for driving operational excellence and fostering talent development. Expert in process optimization and strategic planning, successfully implementing initiatives that enhanced customer satisfaction and achieved significant cost savings. Proven leader in managing large-scale operations and cultivating stakeholder engagement. Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive District Manager
U.S Postal Service
Louisville, KY
04.2022 - Current
- Executive District Manager, Kentucky/West Virginia
- Cultivated positive rapport with associates and team leadership.
- Identified opportunities for cost savings through process optimization efforts.
- Monitored progress by establishing plans, budgets and measuring results.
- Identified and developed top talent to promote performance-oriented culture.
- Worked closely with corporate headquarters on initiatives such as new product launches, promotional campaigns.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Recognized by management for providing exceptional customer service.
Executive District Manager
U.S Postal Service
Chicago, IL
08.2018 - 04.2022
- Executive District Manager, Illinois
- Cultivated positive rapport with associates and team leadership.
- Identified opportunities for cost savings through process optimization efforts.
- Monitored progress by establishing plans, budgets and measuring results.
- Identified and developed top talent to promote performance-oriented culture.
- Worked closely with corporate headquarters on initiatives such as new product launches, promotional campaigns.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Recognized by management for providing exceptional customer service.
Executive Manager Operations Support
U.S Postal Service
Washington, DC
07.2017 - 08.2018
- Executive Manager Operations Support Capital Metro Area
- Developed and implemented strategic plans to meet organizational objectives.
- Provided leadership to ensure high standards of customer service were met or exceeded.
- Implemented best practices in quality control processes across all departments.
- Collaborated with senior management teams to develop strategies for increasing revenue growth.
- Liaised between various departments within the organization to facilitate communication flow.
- Promoted collaboration among executives to drive operational efficiency improvements.
- Ensured compliance with company policies and procedures in all areas of business operations.
Executive District Manager
U.S Postal Service
Milwaukee, WI
01.2017 - 07.2017
- Executive District Manager, Wisconsin
- Cultivated positive rapport with associates and team leadership.
- Identified opportunities for cost savings through process optimization efforts.
- Monitored progress by establishing plans, budgets and measuring results.
- Identified and developed top talent to promote performance-oriented culture.
- Worked closely with corporate headquarters on initiatives such as new product launches, promotional campaigns.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Recognized by management for providing exceptional customer service.
Executive Manager City Delivery HQ
U.S Postal Service
Washington, DC
03.2015 - 01.2017
- Executive Manager City Delivery HQ, Washington DC
- Identified training needs for staff members in order to improve their job performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Promoted collaboration among executives to drive operational efficiency improvements.
- Provided guidance on complex issues related to legal matters affecting the organization.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Established key performance metrics to measure success against organizational goals.
- Oversaw the development of new products and services from concept through launch.
- Worked with cross-functional teams to develop thoughtful product positioning strategies.
- Liaised between various departments within the organization to facilitate communication flow.
- Conducted regular meetings with department heads to review progress on strategic objectives.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Executive Plant Manager
U.S Postal Service
Sarasota, FL
03.2013 - 03.2015
- Executive Plant Manager Sarasota FL
- Mitigated business risks by working closely with staff members and assessing performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created and maintained relationships with key stakeholders.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Monitored plant performance metrics, such as throughput, quality, cost, and safety.
- Mitigated production issue risks by identifying potential problems and taking effective action.
- Delegated work to staff, setting priorities and goals.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Postmaster
U.S Postal Service
Fort Myers, FL
01.2012 - 03.2013
- Postmaster Fort Myers FL
- Organized mail sorting operations to ensure timely delivery.
- Assisted in the hiring and training of new employees.
- Monitored staff member adherence with regulations and procedures.
- Provided customer service to patrons of the post office.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
- Developed strategies to improve efficiency within the post office's operations.
- Recruited and hired personnel to add talent to team.
- Communicated postal laws and regulations.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Supervised and coordinated postal facility's operational, management, and supportive services.
- Maintained financial records, including budgets, expenditures, and income.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Mishawaka Penn High School
Mishawaka, IN05-1981
Business
Indiana University South Bend
South BendSkills
- Manage customer interactions
- Community engagement
- Operational efficiency
- Manage large scale operations
- Process optimization
- Leading large teams
- Coaching and mentoring
- Supply chain management
- Data driven decision making
- Stakeholder engagement
- Strategic planning
- Financial acumen
- Communications
- Crisis management
- Budget management
- Talent development
- Cross-functional collaboration
- Operational excellence
- Projections development
Retirement Information
03/31/25, Lakewood Ranch, FL, looking for a second career in that area
Special Awards
- District Manager Award - Station Manager Of The Year, 2001
- Area Vice President Award, 2001
- District Manager Award - Station Manager Of The Year, 2002
- District Manager Award - Postmaster Of The Year, 2004 - 2005
- District Manager Award - Manager Post Office Operations Of The Year, 2007 - 2009
- District Manager Award - Manager Post Office Operations Of The Year, 2011
- Area Vice President Award, 2014
- Area Vice President Award, 2017 - 2024
Special Training
- Supervisor Training
- Postmaster Training
- Lean Six Sigma Training
- Operational Excellence Training
- Executive Leadership Training
- Executive Operational Excellence Training
Certification
Lean Six Sigma Green Belt
Timeline
Executive District Manager
U.S Postal Service
04.2022 - Current
Executive District Manager
U.S Postal Service
08.2018 - 04.2022
Executive Manager Operations Support
U.S Postal Service
07.2017 - 08.2018
Executive District Manager
U.S Postal Service
01.2017 - 07.2017
Executive Manager City Delivery HQ
U.S Postal Service
03.2015 - 01.2017
Executive Plant Manager
U.S Postal Service
03.2013 - 03.2015
Postmaster
U.S Postal Service
01.2012 - 03.2013
High School Diploma -
Mishawaka Penn High School
Business
Indiana University South Bend
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