Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
MACSP DSP of the year 2024
Languages
Timeline
Generic

Randy Sylvain

Madawaska

Summary

Dynamic Direct Support Professional with a proven track record at AMHC SJVA, excelling in compassionate caregiving and medication administration. Skilled in behavior redirection and community integration, I fostered independence and enhanced quality of life for clients, achieving significant improvements in client satisfaction and well-being through tailored support and effective communication.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Direct Support Professional

AMHC SJVA
04.2021 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Established strong relationships with local community resources to connect clients with additional supports as needed.
  • Supported clients in managing their finances and personal administration, fostering greater independence.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Interviewed potential staff.
  • Advocated for clients' needs and rights in various settings, enhancing their quality of life.
  • Planned monthly activities for community supports day program.
  • Planned daily activities based on needs/wants.

Assistant Store Manager

Family Dollar
07.2019 - 04.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

CAP 1 Supervisor

Walmart
06.2016 - 06.2019
  • Collaborated with cross-functional teams to drive process improvements and increase operational efficiency.
  • Conducted regular performance evaluations, providing constructive feedback to help employees reach their full potential.
  • Continuously evaluated internal processes to identify areas where efficiency could be increased without compromising quality.
  • Enhanced team productivity by implementing efficient scheduling and task allocation strategies.
  • Ensured compliance with company policies and procedures, maintaining a safe work environment at all times.
  • Implemented loss prevention strategies, reducing shrinkage rates significantly within the department.
  • Streamlined inventory management processes for improved accuracy and reduced stock discrepancies.
  • Assisted in recruitment efforts, interviewing candidates and selecting top talent for the CAP 1 role.
  • Provided clear communication to management regarding product levels and other needs.
  • Led by example, demonstrating strong work ethic while maintaining high standards for quality control throughout daily operations.
  • Monitored sales floor activity, identifying opportunities for improvement and taking corrective action when necessary.
  • Maintained open lines of communication with upper management, providing regular updates on team progress towards goals attainment.
  • Monitored inventory levels and processed and replenished merchandise.
  • Promoted a culture of collaboration and accountability, fostering strong teamwork across the team.
  • Oversaw employee training programs, ensuring staff remained up-to-date on job responsibilities and best practices.
  • Supported other departments during peak periods or staffing shortages by reallocating resources as needed.
  • Coached and mentored team members, fostering a positive work environment that encouraged growth and development.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Overnight Stocker

Walmart
03.2014 - 06.2016
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Maintained neat, organized stockroom free of hazards.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
  • Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.

Produce Clerk

Grave's Shop N Save
03.2013 - 03.2014
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Increased sales of seasonal items by creating attractive displays that highlighted quality and variety.
  • Ensured compliance with health and safety regulations by properly handling and storing produce.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.

Education

No Degree - Computer Programming

UMFK
Fort Kent, ME

High School Diploma -

Presque Isle High School
Presque Isle, ME
05-2012

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Compassionate caregiving
  • Medication administration
  • Behavioral management
  • Client documentation
  • Decision-making support
  • Health and safety requirements
  • Relationship building
  • Transportation
  • Direct patient care
  • Disability awareness
  • Safety monitoring
  • Community integration
  • De-escalation techniques
  • First aid and CPR
  • CPR certification
  • Critical thinking
  • Fast learner
  • Decision-making

Accomplishments

In 2024 I was one of fifteen DSPs in the state of Maine to received DSP of the year.

Certification

  • CRMA
  • CPR
  • First Aid
  • DSP
  • MANDT

MACSP DSP of the year 2024

My boss wrote this for my nomination -

Randy has been employed at St. Valley Associates (SJVA) for 3 years but has the professional maturity of a seasoned DSP that many other DSPs would have had to be in the field much longer to achieve. Randy was a leader for his team throughout the complex implementation process of the merger between SJVA and AMHC that went live on July 1,2023. Right before the official merger several of Randy’s team members tenured their resignation. During this time, the of loss of valued team members, while at the same time adjusting to a new agency, Randy kept his focus on service to SJVA consumers and put his own concerns behind the needs of the service to continue, and for the consumers to benefit from his DSP skills and dedication.     
Since the merger of the past 15 months. Randy has stepped up to partner very effectively with the Program Manager and has been a mentor to the new staff hired. Some examples are being a strong voice during team meetings as well as being a bridge between former staff of SJVA that remained and the newness of AMHC leadership, notably the leads involved with SJVA programming.      
Randy, stepped up to the plate by increasing his hours. • Ensures assignments are followed through and followed up with. • Readily shares information and resources with colleagues. • Strives to understand diverse perspectives and find common ground. • Recognizes and credits others’ contributions. • Keeps others informed of progress for collaborative input. • Demonstrates flexibility in reaching mutually beneficial agreements. • Respects others’ time by communicating delays and being punctual. • Assists in the integration of new coworkers and their role understanding. • Identifies opportunities for effective coworker collaboration. • Considers multiple viewpoints when evaluating alternatives. • Aids in orienting newcomers to workplace norms and policies. • Takes initiative to maintain positive working relationship          
What I would like to say to Randy, Thank you for your dedication and commitment during and after the merger process. Your hard work and achievements are greatly valued and appreciated. As we move forward, I encourage you to continue building on your strengths and addressing areas for improvement. Thank you again for your contributions to our team.

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Direct Support Professional

AMHC SJVA
04.2021 - Current

Assistant Store Manager

Family Dollar
07.2019 - 04.2021

CAP 1 Supervisor

Walmart
06.2016 - 06.2019

Overnight Stocker

Walmart
03.2014 - 06.2016

Produce Clerk

Grave's Shop N Save
03.2013 - 03.2014

No Degree - Computer Programming

UMFK

High School Diploma -

Presque Isle High School

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Randy Sylvain