Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randy Thomas

Emory

Summary

Diligent Loan Processor with solid background in mortgage loan processing, ensuring smooth and efficient loan approvals. Expertise in managing loan documentation and coordinating with underwriters and applicants, leading to successful loan closures. Demonstrates strong analytical skills and attention to detail in reviewing financial records and compliance standards.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.


Overview

12
12
years of professional experience

Work History

Mortgage Loan Processor

Providence Home Loans
06.2020 - Current
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
  • Handled any conditions sent from underwriting departments.
  • Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
  • Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
  • Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
  • Expedited mortgage approval times by proactively resolving any discrepancies in borrower documentation.
  • Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.

Loan Officer Assistant

Providence Home Loans
02.2017 - 06.2020
  • Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
  • Answered inquiries and provided superior customer service to clients.
  • Communicated with customers daily to request information and complete paperwork.
  • Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
  • Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
  • Set up files using loan officer checklist and submitted on-time for processing.
  • Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
  • Proactively addressed potential roadblocks in the loan process, resulting in faster resolution of issues and higher client satisfaction rates.
  • Streamlined communication channels between clients, Loan Officers, and underwriters to ensure timely updates and efficient information sharing.

Customer Care Representative

Russ Glaze State Farm
08.2013 - 02.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Navigated multiple computer systems and applications to find information.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Logged call information and solutions provided into internal database.
  • Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Licensed Massage Therapist - Massage Therapy

Massage Therapy Training Center
Amarillo TX
03-2007

General

Dumas High School
Dumas, TX
05-1997

Skills

  • Residential mortgage lending regulations
  • Document review and verification
  • Processing procedures
  • Attention to detail
  • Information verification
  • File management
  • Proficient in Encompass
  • Legal compliance

Timeline

Mortgage Loan Processor

Providence Home Loans
06.2020 - Current

Loan Officer Assistant

Providence Home Loans
02.2017 - 06.2020

Customer Care Representative

Russ Glaze State Farm
08.2013 - 02.2017

Licensed Massage Therapist - Massage Therapy

Massage Therapy Training Center

General

Dumas High School

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