Randy Towne
North Fort Myers
Summary
Experienced with digital sales strategies, customer relationship management, and online platform optimization. Utilizes in-depth knowledge of e-commerce trends to boost sales and customer engagement. Track record of successful team collaboration and adaptability to changing market demands.
Overview
12
12
years of professional experience
Work History
Internet Sales Manager
AutoNation Toyota Fort Myers
09.2017 - Current
- Lead internet sales team in achieving monthly sales goals through intense follow up and strategic responses.
- Developed and implemented competitions and incentives for them to increase productivity via spiffs.
- Analyzed associate performance and eComm metrics to optimize user experience and increase conversion rates.
- Mentored associates on effective online sales techniques and customer service best practices.
- Responded to internet inquiries and phone calls quickly and efficiently.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Controlled all the new car pricing and adjusted accordingly via mystery shopping competitors
- Managed a team of 16 associates and an average over over 1800 internet leads per month at above industry average closing percentages.
Sales Associate
Germain Toyota Of Naples
11.2013 - 08.2017
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted customers in selecting vehicles that meet their needs and preferences.
- Collaborated with team members to achieve monthly sales targets consistently.
- Maintained up-to-date knowledge of vehicle features, financing options, and promotions.
- Trained new sales associates on product knowledge and sales techniques effectively.
- Analyzed customer feedback to identify areas for service improvement and training needs.
Education
High School Diploma -
Heuvelton Central School
Heuvelton, NY06-2006
Skills
- Appointment scheduling
- Online sales techniques
- Team leadership qualities
- Staff coaching
- Inbound call management
- Lead generation strategies
- Market research
- Price quoting
- Customer education
- Negotiation
- Lead prospecting
- CRM software mastery
- Loss prevention
- Conversion rate optimization
- E-commerce experience
- Inquiry follow-up
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Reliability
- Organizational skills
- Team motivation
- Decision-making
- Staff training and development
- Goal setting and achievement
Languages
English
Native or Bilingual
Timeline
Internet Sales Manager
AutoNation Toyota Fort Myers
09.2017 - Current
Sales Associate
Germain Toyota Of Naples
11.2013 - 08.2017
High School Diploma -
Heuvelton Central School