Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Randy Valentino

Palatine,IL

Summary

A forward-thinking IT executive with substantial experience guiding digital transformation initiatives and designing robust infrastructure. Demonstrated expertise in advancing IT service management and cultivating high-performing teams. Adept at aligning technology strategies with organizational objectives to promote growth and improve operational efficiency. Proficient in budget oversight and strategic planning to maximize the effectiveness of IT operations.

Overview

37
37
years of professional experience
1
1
Certification

Work History

IT Director, Technology Operations

Echo Global Logistics
Chicago, IL
01.2019 - Current
  • Tech leader overseeing: Systems Engineering, Network, Telephony, Contact Center Services, Database Administration, Physical Security, Security Operations, Cloud and Data Center Operations.
  • Implemented ACI, Pure Storage Active DR, and SRM to automate production failover between data centers, achieving RTO under one second and zero data loss (RPO).
  • Led the design and implementation of two state-of-art data centers, ensuring seamless migration of 1,500 servers without business interruption.
  • Directed cross-functional teams in migrating systems from Hyper-V to VMware, improving system availability to 100%.
  • Spearheaded the transition to SDWAN, resulting in cost reduction and improved network availability.
  • Facilitated the alignment of Infrastructure and Security Operations to drive AWS digital transformation efforts.
  • Established a FinOps Center of Excellence to optimize cloud cost management.
  • Implemented metrics and reporting to drive visibility and quality improvement.
  • Migrated from Cisco UCM to RingCentral UcaaS and CaaS Platform and Agentic AI.
  • Envisioned and installed Physical and Video Surveillance System across all Echo offices.
  • Designed and Implemented Fault Tolerant HA Carrier Diverse Network with failover automation.
  • Implemented IAC via Terraform to Orchestrate provisioning of environments in Hybrid/Public Cloud.
  • Drove the adoption of MicroSoft Modern Workplace and CoPilot.

IT Director, Global Services

Adtalem Global Education
Downers Grove, IL
01.2018 - 01.2019
  • Implemented metrics and reporting to drive visibility and quality improvement.
  • Negotiated MSP contract with Cap Gemini and Managed 6 Operational Towers.
  • Migrated on-prem data center to AWS, improving systems availability to 99%

Vice President

WOW Internet Cable Phone
Naperville, Illinois
01.2014 - 01.2018
  • Designed and implemented a reference architecture that supports production and disaster recovery data centers. This allowed for a reduction from 9 to 2 facilities, as well as lowered OPEX by $1 million annually. DR includes on-prem and Vcloud Air HA failover.
  • Brought in and oversaw the architecture of numerous security enhancements, including Secure Email, Event Log Correlation, Email Archiving, Multi-Factor Authentication, Application Vulnerability Testing, Data Loss Prevention, Email Compliance, Host-Based Intrusion Prevention, Single Sign-On, Role-Based Access Controls, Risk and Compliance Management Software, and Web Application Firewalls.
  • Employing Agile methodology, consolidated and virtualized SQL, app, web, and VDI servers to blades/VMware. Achieved 20:1 compression, a footprint, and a centralized consolidation platform for all Windows SQL servers.
  • Introduced Service Management for the management of infrastructure systems and processes, including formalizing Incident, Problem, Change, and Release Management.
  • Implemented metrics and reporting to drive visibility and quality improvement.
  • Drove the creation of an ITIL Service Catalog as the basis for an operational framework.
  • Lead data center transformation project to migrate on-prem platforms to cloud environments.
  • Migrated from Great Plains to NetSuite ERP.
  • Designed and built out a DR data center for the state of Ohio.
  • Installed and maintained a public cloud offering for WOW SMB clients requiring IaaS.

Vice President, Infrastructure, Data Center Service & Security

Catamaran
Schaumburg, IL
01.2012 - 01.2014
  • Company Overview: A $32B pharmacy benefit management company that brings together the industry's best technology with the industry's most renowned client service model, offering true innovation, real flexibility and powerful results.
  • Managed IT Infrastructure and data center operations; including IT governance and service management, enterprise architecture, call center infrastructure, database systems, telecommunications, SaaS, networking, business continuity, strategic planning, unified messaging and organizational development.
  • Lead and directed seven direct reports with a total staff of 250. Budget responsibilities: OPEX = $90M. CAPEX = $60M.
  • Functioned as a key contributor to the cross-functional team that successfully negotiated Catamaran's largest contract ever with Cigna, brought in over $10B of revenue over a 10-year period. Personal achievements included: infrastructure design, architecture alignment and IT service management.
  • Developed and put into use a robust fault tolerant infrastructure that supports production and disaster recovery data centers. This allowed for a reduction from 5 to 2 data centers as well as lowered OPEX by $3M annually. Both new data centers were built and production ready within a 20-week period, within scope and budget.
  • Directed the successful migration of 800 production, development, test, quality assurance and disaster recovery application, database and infrastructure environments to new data centers. This involved the management of over 200 people migrating 760 virtual machines and 167TB of data, retiring 85 systems. This project also moved the mission critical claims processing environment without any downtime or customer impact.
  • Increased SaaS services by upgrading 4 I-series platforms, supporting 40M members and a transaction-processing rating of 11M claims/day. Improved system reliability from 98.5% to 99.99% and high availability switching to less than 15 minutes.
  • Implemented 'Service Now' to build out IT service management practice including service catalog, configuration management database and automated workflow resulting in a 30% improvement in IT service request processing.
  • On boarded an infrastructure transformation initiative from independent consultants to an employee-based organization, aligning storage, engineering and networking into a unified team, reducing OPEX $4M.
  • Eliminated over 1,800 WebEx accounts converting them to InterCall's IUM Web Meeting tool. Moved $324K over 3 years from OPEX to CAPEX and heavy discounts saved $225K annually overall.
  • Integrated and consolidated Catamaran call center technologies into a single environment that spanned 64 call centers, covering 2,500+ agents. Upgrade existing telephony environments to current versions, developed a new interactive voice response to ID members and reduced agent interactions by 30%, developed CTI / response cue to call duration, and developed a single set of tools for call center management.
  • Upgraded the eCommerce environment utilizing Web sphere 8.5 and Tibco EMS under Linux. Completely automated installation and configuration, which reduced deployment time from hours to a few minutes, while improving availability to 99.9%.
  • Established the company's enterprise architecture group with a focus on creating roadmaps and reference architecture for disaster recovery, encompassing iSeries, web, application and database tiers.
  • Reduced engineer work times for server builds from 4 hours to 30 minutes. Also, achieved an 80% reduction in internal IT work effort by implementing automation workflows based on VMware orchestration and Puppet software. Created a common platform for server builds that deploys quality and standardized images across the enterprise and drove down software license cost by 24%.
  • Negotiated hard savings of $2M/annually and $800K/annually of cost avoidance, while reducing the number of network providers from 54 to 2. Implemented a fault tolerant/diverse path dual circuit WAN design to 30 locations, improved network uptime from 92% to 100%. Also, leveraged MPLS technology by removing GRE tunnels and implemented a BGP route based network, which reduced latency and improved network performance.
  • A $32B pharmacy benefit management company that brings together the industry's best technology with the industry's most renowned client service model, offering true innovation, real flexibility and powerful results.

Vice President/Chief Technology Officer

Bekins Logistics
Hillside, IL
01.1996 - 01.2012
  • Company Overview: $950M division of Geologistics Corp., a $3B global logistics company that manages third party logistics, distribution, supply chain and warehousing.
  • Provided overall IT leadership and direction across development and maintenance of business applications, database systems, telecommunications, data center operations, business continuity, strategic planning, marketing, supply chain management, distribution systems, and organizational development.
  • Operational scope spanned 450 service providers, 4 cross-docks and 125 distribution facilities. Supervised, motivated and mentored, 6 direct management and 65 high-performance staff, with an OPEX budget of $22M.
  • Increased company revenue to $95M by establishing and implementing an enterprise-wide warehouse management system. The application manages and controls the movement of goods throughout Asia, US and European distribution networks, including real-time event-based RF scanning. Customers can track products & manage inventory through custom portals.
  • Reduced transportation costs by 30% annually created and implemented business intelligence operational dashboards to improve load and performance efficiency for transportation fleet.
  • Implemented PeopleSoft ERP financial systems across 16 business units and 3 operating companies. Replaced several disparate legacy systems, and provided a single point of control for financial reporting.
  • Led implementation of a web-based system featuring alert-based messaging, workflow management, and shipment tracking which earned Bekins the Ad Trends Magazine 'Innovator of the Year' award in e-Commerce solutions.
  • Reduced SG&A by 64%; responsible for a successful migration of mainframe systems to a SOA architecture, scope of project spanned 24 months and structure consisted of multiple onshore and offshore development teams.
  • Created an e-commerce electronic trading system that provides for merge-in-transit, dynamic transportation routing and rating, third party carrier management, and multi-carrier load tendering, for B2B, B2C clients reduced handling costs by 30%.
  • Prepared and implemented a customer pre-call and final mile dispatching system. The system improved on delivery time by 40%.
  • Conceived SEO/SEM, social media and multi-channel marketing campaigns resulted in 44% improvement in annual booked business.
  • Implemented Customer Interaction Center (CIC), communications software suite including unified messaging, IVR, ACD and VOIP that covered three call centers and 300 agents, improved client satisfaction ratings by 45%.
  • Reduced OPEX expenses by 29%; created a private cloud infrastructure that virtualized the computing complex covering AIX, Linux, and Windows servers. Migrated to public cloud applications and services covering affinity websites and channel management, SMTP, DNS, SPAM filtering, and virus monitoring.
  • Developed and instituted project management processes and procedures; streamlined communications, increased efficiency, and ensured project deadline compliance, reduced rework by 40% and ROI to match investments.
  • Designed/implemented two mobile based real-time reporting systems: (1) paperless POD capture and inventory control; (2) provide status on shipment events via any carrier, which improved cash flow by 2 days.
  • $950M division of Geologistics Corp., a $3B global logistics company that manages third party logistics, distribution, supply chain and warehousing.

Group IT Director

Amersham Holdings
Arlington Heights, IL
01.1993 - 01.1996
  • Company Overview: $650M subsidiary of Amersham International, a $4B British Health Sciences Company, specializing in Life Sciences, Pharmaceuticals and Nuclear Medicine.
  • Responsibilities included North American business and operating units consisting of five Healthcare/Pharmaceutical manufacturing and distribution facilities and 25 pharmacies.
  • $650M subsidiary of Amersham International, a $4B British Health Sciences Company, specializing in Life Sciences, Pharmaceuticals and Nuclear Medicine.

Director – Development

Hollister Incorporated
Libertyville, IL
01.1989 - 01.1993
  • Company Overview: An employee owned $750M Private Corporation that develops and manufactures medical products.
  • Responsibilities included: software development and maintenance of finance, distribution, order entry, and ERP; and database administration.
  • An employee owned $750M Private Corporation that develops and manufactures medical products.

Education

Business Strategic Financial Planning and Managing IT Resources Program designed through IBM

HARVARD BUSINESS SCHOOL

Finance and Economics (Modified MBA Program designed specifically for Amersham Holdings Key Senior Management Team)

KELLOGG SCHOOL OF MANAGEMENT

Leadership & Organizational Effectiveness

PACIFIC INSTITUTE

Situation Leadership

THE KEN BLANCHARD COMPANIES

Keynote Speaking

EXECUTIVE SPEAKING, INC.

Skills

  • Strategic IT Leadership
  • Digital Transformation
  • Disaster Recovery
  • Distribution & Warehousing
  • BPO and MSP Management
  • IT Service Management
  • Budget Management
  • ERP and Manufacturing Systems
  • Cloud and Infrastructure Design
  • Team Development & Leadership
  • Unified Communications
  • IT Procurement/Vendor Management
  • Modern Workplace
  • DevOps
  • Enterprise architecture
  • InfoSec and Security Operations

Websites

Certification

  • Financial Planning
  • ERP and World Class Manufacturing
  • Six Sigma Lean

Accomplishments

  • Recognized Executive of the year at Bekins.
  • Business Engagement Manager for 6 of the country’s largest health care providers.

Timeline

IT Director, Technology Operations

Echo Global Logistics
01.2019 - Current

IT Director, Global Services

Adtalem Global Education
01.2018 - 01.2019

Vice President

WOW Internet Cable Phone
01.2014 - 01.2018

Vice President, Infrastructure, Data Center Service & Security

Catamaran
01.2012 - 01.2014

Vice President/Chief Technology Officer

Bekins Logistics
01.1996 - 01.2012

Group IT Director

Amersham Holdings
01.1993 - 01.1996

Director – Development

Hollister Incorporated
01.1989 - 01.1993

Business Strategic Financial Planning and Managing IT Resources Program designed through IBM

HARVARD BUSINESS SCHOOL

Finance and Economics (Modified MBA Program designed specifically for Amersham Holdings Key Senior Management Team)

KELLOGG SCHOOL OF MANAGEMENT

Leadership & Organizational Effectiveness

PACIFIC INSTITUTE

Situation Leadership

THE KEN BLANCHARD COMPANIES

Keynote Speaking

EXECUTIVE SPEAKING, INC.

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