RANDY VELAZQUEZ
Garland,United States
Summary
Motivated professional with proven leadership skills and a strong technical background, seeking to transition into a Sales Engineer role. Demonstrated ability to quickly master new systems, processes, and concepts, excelling in both self-motivated and team-based environments. Known for punctuality, dedication, and a positive attitude, with a strong focus on providing excellent customer service.
Eager to collaborate with project managers, sales teams, technical experts, and rebate teams to analyze customer requirements and develop technical solutions. My goal is to leverage my technical expertise and organizational skills to contribute to the company's success and growth. Flexible and hard-working, I am ready to learn and adapt to new challenges in the Sales Engineer role.
Overview
9
9
years of professional experience
Work History
Technical Support Call Center Representative
NexRev
11.2022 - Current
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Reduced call times by using efficient troubleshooting techniques and providing clear instructions to customers.
- Maintained a high first-call resolution rate through active listening, problem-solving skills, and in-depth product knowledge.
- Collaborated with team members to ensure consistent, high-quality support for all callers.
Field Technician
NexRev
03.2022 - 11.2022
- Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
- Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Optimized resources by thoroughly evaluating site conditions prior to beginning any installation or repair work.
- Collaborated with other field technicians to resolve complex technical issues.
- Kept detailed records of field measurements and data.
Controls Installer
Low Voltage Solutions
09.2016 - 10.2021
- Performed scheduled installation and replacement of control systems and equipment.
- Dismantled, troubleshot, repaired and reassembled systems and components to maintain functionality.
- Presented on-site training of system operations, maintenance, programming and functionality to end-users.
- Supervised project contractors in installation and wiring of control systems to monitor accuracy and completeness.
- Created plans and diagrams for electrical blocks, wiring, schematics and technical orders.
- Worked closely as part of effective team to deliver customer requests on time.
- Utilized various troubleshooting, diagnostic and repair methods to alleviate valve issues and operational problems.
- Monitored job site parts and equipment.
Demonstrated leadership by making improvements to work processes and helping to train others. - Provided excellent service and attention to customers when face-to-face or through phone conversations.
Wire Technician
FlexTech
01.2016 - 09.2016
- Completed work order installations according to regulatory codes, requirements and safety guidelines.
- Used tools, equipment and vehicles to avoid injuries and mishaps. Troubleshot and diagnosed systems using speed, ping and related tests. Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
- Oversaw and modified service operations to meet established parameters and guidelines.
- Laid out cabling plans and ran through buildings to desired locations. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Bidder
Ponder Company
06.2015 - 01.2016
- Analyzed blueprints and other documentation to prepare time, cost and labor estimates.
Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project. - Developed bid proposals with itemized costs for clients to review and approve before beginning work on Flooring projects.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Visited sites and recorded information about access, drainage and topography and availability of services.
Education
High School Diploma -
Berkner High School
Richardson, TX06.2014
Skills
- Escalation procedures
- Hardware diagnostics
- Remote Support
- Software Knowledge
- Technical Support
- Technical Troubleshooting
- Adaptability
- Time management abilities
- Relationship Building
- Teamwork and Collaboration
- Written Communication
- Microsoft Office Specialist (MOS) Expert
Timeline
Technical Support Call Center Representative
NexRev
11.2022 - Current
Field Technician
NexRev
03.2022 - 11.2022
Controls Installer
Low Voltage Solutions
09.2016 - 10.2021
Wire Technician
FlexTech
01.2016 - 09.2016
Bidder
Ponder Company
06.2015 - 01.2016
High School Diploma -
Berkner High School
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