RANDY J WADE
Indianapolis,IN
Summary
Results-driven professional with over 25 years of experience in the collision industry, specializing in body shop operations, insurance claims, and dealership environments. Holds a Bachelor’s degree in Insurance and Risk Management along with I-CAR and ASE certifications. Proven expertise in estimating using CCC and Mitchell platforms, complemented by successful catastrophe loss adjusting deployments. Adept at managing multiple shops while fostering team collaboration and maintaining strong relationships with DRP partners, vendors, and dealers.
Overview
25
25
years of professional experience
Work History
Independent Catastrophe Claims Adjuster/Field Service Manager
ALACRITY SOLUTIONS
Columbus/Indianapolis, OH/IN
01.2022 - Current
- Manage complex insurance claims between two states, working independently, schedule appointments for vehicle inspections and travel throughout the area
- Establish physical damage repair requirements and cost estimates for losses while successfully negotiating operations and cost of repairs with an average turnaround time of 72 hours
- Subrogation investigations, fraud investigations and salvage disposals
- Identify potential and questionable physical damage reported by owner and communicate findings with the insurance carrier
- Remain on-call for (CAT) catastrophe/storm loss deployments
General Manager
SERVICE KING COLLISION
Columbus, OH
10.2019 - 03.2020
- Coordinated the integration of new tools with technicians to improve the repair process and accommodate 10% more repairs per month
- As leader of office management, administered a comprehensive 60-day program to overhaul the shop structure and repair process to facilitate a 10% increase in monthly work output
- Monitored the restructuring of all office roles, reducing personnel by 30% while maintaining output efficiency and good customer service
- Reactivated a DRP relationship by implementing new shop processes and maintaining 96% average KPI scores
- Raised overall CSI / KPI scores by 4.5% to maintain and thrive in all existing DRP partnerships
- Reduced operating costs an average of 11%/month through competitive pricing by initiating an additional supply vendor
Facility Manager
AUTO BODY COLLISION AND GLASS
Columbus, OH
08.2010 - 09.2019
- Solidified six existing DRP relationships by meeting key goals and targets and prepared for the launch of a new 7th DRP resulting in 42% increase in gross sales for the first year thus prompting the need for shop expansion
- Leadership over two facilities, open for business, while also being the point of contact for the contractor of a +$1 million renovation/expansion
- Negotiated two new contracts with vendors which reduced shop operating costs by around 25%
- Orchestrated the successful merger of two locations by efficiently managing employee relocation, conducting dealer training activities, liquidating surplus equipment, coordinating DRP transitions, and seamlessly integrating all file and information systems, resulting in a streamlined operation and enhanced organizational efficiency
- Successfully participated in the National Auto Body Council's 'Recycled Rides' program, resulting in the donation of a fully repaired vehicle to a deserving family in the community, significantly enhancing their quality of life and mobility
Load Level Coordinator / Service Manager
AUTO BODY COLLISION AND GLASS
Hilliard, OH
09.2004 - 08.2010
- Took in/inspected/triaged repairs at one facility for 4 locations to ensure workload balance - accounting for 17-20% of monthly company sales
- Assessed and created Load Levelling SOPs to ensure consistency, efficiency and effectiveness within the company while providing excellent customer service
- Championed the integration of the 'lean process' by training all employees, resulting in streamlined operations, increased efficiency, and a significant boost in overall productivity
Claims Adjuster / DRP Coordinator / Field Manager
PROGRESSIVE INSURANCE
Indianapolis, IN
09.1999 - 09.2003
- Subrogation investigations, salvage disposal, and fraud investigations
- Inspected vehicles in the field with heavy collision damage to determine repair ability and influenced / facilitated moving vehicle to proper location for resolution
- Coverage investigations including fire, theft, false pretense claims, and coverage decisions
- Executed the establishment of a network of (DRP) shops to manage the repair process more efficiently
- Managed three shops to hit target goals for CSI / KPI at above 90%
- Volunteered for extended hail (CAT) catastrophe deployment for the largest hailstorm in US history
- Specifically, to handle total loss claims on location from opening to closing
- Trained in and gained estimating experience in Motorcoach/RV damage assessment and repairs
Education
B.A. - Insurance and Risk Management
INDIANA STATE UNIVERSITY
Skills
- Claims adjusting and estimating experience
- Microsoft Office and strong computer skills
- Computerized estimating experience with CCC One and Mitchell
- CAT catastrophe loss adjusting and travel experience
- ICAR and ASE Certifications
- Excellent written and verbal communication skills
- Knowledge of vehicle repair process and procedures
Websites
Designations And Training
- ASE Certified Collision estimating and repair
- I-CAR Platinum
- SP2 certification for shop safety compliance
- Car-O-Liner and Chief University training on automotive structural measuring, analysis, and repair
- CCC One live and online training for estimating and shop management
- PPG MVP Course for green belt / lean process
- PPG MVP Course for parts management
- PPG MVP Course for shop production/cycle time
Timeline
Independent Catastrophe Claims Adjuster/Field Service Manager
ALACRITY SOLUTIONS
01.2022 - Current
General Manager
SERVICE KING COLLISION
10.2019 - 03.2020
Facility Manager
AUTO BODY COLLISION AND GLASS
08.2010 - 09.2019
Load Level Coordinator / Service Manager
AUTO BODY COLLISION AND GLASS
09.2004 - 08.2010
Claims Adjuster / DRP Coordinator / Field Manager
PROGRESSIVE INSURANCE
09.1999 - 09.2003
B.A. - Insurance and Risk Management
INDIANA STATE UNIVERSITY
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